HR Specialist - (Herndon, VA)

Position Description & Qualifications Serco is seeking a highly motivated and results-driven Human Resources Specialist to join our HR Shared Services team. This full‑time, hourly role offers the opportunity to work with a collaborative and engaged team, supporting employees and contributing to our award‑winning workplace culture. This position reports to the Manager of HR Shared Services, and is based out of our Herndon, VA headquarters location, with the ability to telework 1‑2 days per week as applicable per the Manager's discretion. In this role you will: Build relationships with recruiters and hiring managers and maintain, review and/or update program specific SOPs or hiring & onboarding requirements. Responsible for e‑file creation and tracking orientation status; data entry and maintenance, to include processing various transactions across our applicant tracking system, background & drug screening systems, and our HRIS system. Assist in initiating and monitoring clearance and background checks, as well as other candidate onboarding related tasks. Provide technical and general support to candidates and employees during the application and hiring process; and receive and respond to requests concerning HR policies, procedures, and processes via an online ticketing system and taking telephone calls. This role will also appropriately route requests and work cross functionally with Payroll, Security, and other functions. Be a liaison between internal and external callers for the Human Resources Department. Support employee data maintenance by updating employee records, employee file management, and employee status data changes. Advise employees, managers and external customers on Serco processes and procedures. Support other HR functions including Recruiting, Benefits, Payroll, HRIS and Compensation. Respond to HR tickets. Assist with audits and legal requests. Support ad hoc projects may include helping with mass onboardings and orientations. Processing employee awards, sign‑on bonuses, and vendor administration tasks. Fulfill I‑9 work eligibility requirements for new hires and support our global mobility process. To be successful in this role, you will have: U.S Citizenship, Green Card Holder, or Permanent Residency required Associate’s degree in related field with a minimum of 1 year of experience Or HS Diploma with a minimum of 2 years of experience ATS & HRIS/HCM system experience Ability to work flexible hours as required by business Key Competencies: Outstanding customer service and interpersonal skills Excellent verbal and written communication skills Ability to work in a fast‑paced and changing environment with multiple priorities and maintain composure and flexibility Excellent follow‑up skills and problem‑solving ability Demonstrated ability to work collaboratively in a team structure Excellent organizational skills with the ability to multi‑task Detail oriented Ability to identify areas of improvement, make recommendations and participate in implementing process improvement activities A high level of discretion in handling confidential information Proficiency with navigation of various online tools and technology, and use of the Microsoft suite of tools (Excel, Word, PowerPoint and Outlook) Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Benefits Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr