Manager Network Operations

Role Description

The Manager, Optical Network Operations Center (NOC) is responsible for:

• Administering team processes and procedures.
• Developing goals and objectives for staff.
• Executing strategies and tactics to achieve increasing operational productivity and efficiency.
• Monitoring and reporting process effectiveness and key performance indicators.
• Driving consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.
• Implementing process improvement strategies for the department.
• Driving client satisfaction through rapid restoration of services.
• Ensuring successful execution of change management activities.
• Managing technical workgroup to ensure operational performance standards are met to support company and department performance objectives.
• Executing direction, goals, and priorities within Network Operations.
• Maintaining collaborative relationships with key departments in the company to build and maintain product engineering standards.
• Supporting Senior Manager to attain clean, accurate performance reporting and business planning for the department.
• Managing and monitoring workload and development plans for the team.

Qualifications

• Bachelor's degree or equivalent education and experience.
• Typically 5-7 years related experience.
• 1 year previous supervisory/leadership experience preferred.

Requirements

• This position is a remote, work-from-home role based in the United States.
• Must be able to work a schedule that primarily consists of swing and mid shifts.
• Availability during evening hours and non-traditional work schedules is essential for success in this role.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

• $105,786 - $141,047 in states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY.
• $111,074 - $148,099 in states: CO, HI, MI, MN, NC, NH, NV, OR, RI.
• $116,364 - $155,152 in states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks.
• Support for physical, mental, emotional, and financial wellbeing.