Senior Manager, Operations

Role Description

This role manages the full lifecycle of TeamVision’s fleet infrastructure and buildout development projects in optometry, ophthalmology, and office-based surgery sites, ensuring on-time, in-budget project delivery is aligned with operational and clinical requirements. It serves as the central coordinator across internal and external partners, driving planning, execution, standardization, and continuous improvement, ultimately improving top line growth and bottom-line profit.

Major Duties & Responsibilities

• End-to-End Project Management: Lead all phases of buildout/construction projects including new builds, relocations, remodels, refreshes, and closures from planning through completion.
• Scope Development & Planning: Define and recommend project scope, including construction elements, infrastructure, and facility requirements.
• Budgeting & Financial Oversight: Develop cost estimates, secure funding approvals, track project spending, and provide ongoing reporting to leadership.
• Vendor Management: Coordinate with procurement to source, contract, and manage vendors; oversee bidding, negotiations, change orders, invoicing, and payments.
• Timeline & Schedule Management: Create, maintain, and communicate project schedules while coordinating dependencies across internal and external partners.
• Cross-Functional Coordination: Collaborate with departments such as Operations, IT, Marketing, Legal, Real Estate, and Facilities to align project execution with business needs.
• Execution & Site Coordination: Oversee and action detailed execution activities including design coordination, site walkthroughs, construction progress, installation of equipment and fixtures, and ensure systems readiness.
• Relocation & Operational Readiness: Plan and execute site relocations and setups, including logistics, equipment moves, room configurations, and ensure operational readiness.
• Risk Management & Issue Resolution: Identify potential risks, escalate issues, and implement mitigation strategies to minimize impacts on project scope, schedule, and budget.
• Documentation & Continuous Improvement: Maintain and enhance project standards, tools, and documentation (budgets, timelines, design standards, supplies lists), while contributing to process improvements.
• Strategic Planning Support: Gather and analyze site data and project insights to support long-term planning and decision-making for future projects.
• Ad Hoc Support: Assist with additional initiatives and special projects related to construction and facilities, as needed.

Qualifications

• Bachelor’s Degree or equivalent relevant experience.
• Minimum of 5-7 years of direct experience leading construction projects in a matrixed organization.
• Strong working knowledge of healthcare clinics and/or optical retail environments.
• Strong verbal, written, listening, and presentation skills.
• Skilled in crafting clear, actionable communications.
• Ability to influence and negotiate across multiple organizational levels.
• Able to work in ambiguity using critical thinking to provide innovative solutions and manage multiple projects simultaneously.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Planner) and project management software.
• Travel up to 25% depending on the status of projects.

Preferred Qualifications

• Prior experience in a fast-paced environment overseeing 1-2 major projects and 2-3 smaller initiatives simultaneously.
• Prior experience with multi-site clinics or business units.
• Prior experience with point-of-sales and business software systems.
• Advanced knowledge of Project Management software/tool(s).

Benefits

• Competitive bonus and/or commission plan.
• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.

Company Description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol, and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses, and instruments to brick-and-mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team accompanies and enables others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.