Regional Manager, Field Operations

Role Description

The Regional Manager, Field Operations plays a critical, high-impact leadership role within LVT's Field Service Team. This role is uniquely tasked with establishing, opening, and leading a new regional field operations service hub. The successful candidate will wear multiple hats:

• Assuming standard field operation and local service center leadership responsibilities.
• Optimizing regional transport operations.
• Creating and managing a local service parts footprint and localized vehicle van-stock logistics.
• Executing day-to-day branch office management.

In this role, you will be the on-the-ground anchor responsible for effectively managing, scaling, and optimizing our localized field technician workforce, local service center, and regional supply chain footprint, while ensuring the seamless transport, setup, service, and repair of our Mobile Surveillance Units (MSUs) throughout the designated territory.

This position requires registering with the state of California/applicable local jurisdictions for necessary alarm agent, low-voltage operator licensing (C7), and branch office management. This process includes a federal background check/fingerprinting and an application, separate from the general employment background check and drug test completed at the Company.

Qualifications

• 5+ years of experience managing technical field service or low-voltage operations.
• Strong preference for candidates who have run a physical branch office or satellite service center.
• Demonstrated experience building or maintaining parts inventory programs, warehouse center operations, or technician vehicle van-stock allocations.
• A self-starter who thrives with minimal daily direct oversight.
• Experience with physical commercial security integration, low-voltage wiring environments, or simple electrical/cellular network troubleshooting.
• Strong process definition and documentation skills.
• Proven experience managing a department or regional budget with full P&L accountability.
• Exceptional verbal and written communication skills.
• Proficient with corporate office tech suites (Google Workspace / Microsoft Excel and PowerPoint).
• Must possess and maintain a C7 low voltage license in the state of California and a valid California Class C Driver’s License.
• Must maintain a clean, insurable driving record.
• Must successfully pass a post-offer criminal background check and motor vehicle record (MVR) pull.
• Must pass a post-offer, pre-employment controlled substances drug screen.
• Basic mathematical competency required.
• Ability to lift, transport, and manipulate up to 65 lbs. of physical equipment or parts.

Requirements

• Establish Regional Operations: Serve as the primary leader on the ground to open, launch, and scale the Company’s new physical branch and service infrastructure.
• Daily Facility Administration: Act as the Branch Office Manager overseeing daily center operations.
• Culture & Team Development: Foster an elite, highly accountable branch culture aligned with the Company’s corporate standards.
• Regional Compliance: Ensure the branch remains fully compliant with specific workplace regulations.
• Budget Management: Develop, manage, and adhere to regional field service budgets.
• Service Center Optimization: Direct and manage the local service and repair center.
• Physical Inventory Ownership: Coordinate and oversee the end-to-end parts lifecycle at the regional branch.
• Fleet Van-Stock Programs: Collaborate with the Company’s parts team to design, execute, and audit vehicle van-stock programs.
• Supply Chain Interfacing: Partner directly with the corporate Supply Chain and Logistics teams.
• Technician Workforce Management: Direct, mentor, and resource-plan a regional team of field service technicians.
• Capacity & Dispatch Strategy: Coordinate with the centralized scheduling and dispatch functions.
• Voice of the Field Service Partner: Act as a critical cross-functional liaison.
• Performance Metric (OKR) Ownership: Identify, track, and manage key regional field performance metrics.

Benefits

• Comprehensive health, dental and vision coverage.
• Retirement benefits (401k match up to 4%).
• Flexible PTO.

Company Description

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure.

• Named one of the Financial Times’ Fastest Growing Companies 2025.
• #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025.
• Our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• Named one of The Software Report’s Top 100 Software Companies of 2023.
• Winner of the Security Today Govies Award for 2025.