Outreach Specialist

Job Description

Job Description

We're partnering with a fast-growing tech company (startup-style environment) that's hiring an Outreach Specialist to support a high-volume verification process. This role sits at the core of the operations team and plays a key part in delivering accurate, time-sensitive products.

What you'll do:

• Own end-to-end outreach to complete employment and income verifications
• Make outbound calls and send written communication to HR and payroll contacts
• Research and validate employer information to ensure data accuracy and prevent fraud
• Manage a high volume of requests, handling new cases and follow-ups daily
• Navigate internal systems to complete verifications within defined SLAs
• Collaborate cross-functionally to resolve issues and improve processes

What we're looking for:

• 1+ year of experience in outreach, call center, sales, or customer-facing roles
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a strong sense of ownership and accountability