IT Specialist

Summary

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located inthe National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.

More than one selection may be made from this announcement.

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Duties

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The IT Specialist (Sys Admin) is responsible for installing, configuring, troubleshooting, and maintaining hardware and software to ensure the availability and functionality of the Museum's IT systems.

In this position, you will:

• Support and maintain the Museum's systems consisting of network, hardware, software applications, technology services and devices.
• Using the System Development Lifecycle Process, plan for the acquisition, installation, and support of new systems or modifications to systems.
• Provide customer service and technical assistance to customers on computer and other IT related programs.
• Provide guidance and training to authorized individuals who have access to the Museum's Information Technology (IT) systems.
• Serve as COTR for assigned contracts.
• Evaluate contractor performance, service levels, acceptance of service and products.
• Prepare acquisition materials including but not limited to statements of work (SOWS), sole source justifications, cost estimates, and other documentation in support of acquisition requests for services.
• Conduct studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.).
• Work to identify operational improvements, and ways on developing and maintaining the enterprise architecture.

Requirements

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Conditions of employment

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information.

For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.

Qualifications

Basic Requirements:

For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

In addition to the basic qualification requirement above:

You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience maintaining and supporting networked IT systems including associated hardware and software applications or cloud-based systems; diagnosing and resolving issues affecting network connectivity, system availability or authentication services;implementing and maintaining system backups, disaster recovery procedures, and continuity-of-operation capabilities; and proven experience overseeing assigned contracts.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Education

This position has no basic education requirement.

Additional information

This position is included in the bargaining unit.

Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.

Note: This statement does not imply nor guarantee an incentive will be offered and paid.

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 100 applications are received; whichever occurs first. If the announcement closes on the date that 100 applications are received, all applications submitted by 11:59 pm that day will be given consideration, including those in excess of 100. We encourage applicants to apply as soon as possible to ensure their applications are submitted before the announcement closes. We will not consider applications which are late due to the announcement closing once the above number of applications is reached.

Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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The Federal Government offers a comprehensive benefits package.

Please see Benefits at for a complete description.

Flexible Spending Accounts -

Health Insurance -

Leave -

Life Insurance -

Long Term Care Insurance -

Retirement Program -