Import Analyst

Import Analyst

The Chefs' Warehouse, Inc. combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world's finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

The mission of The Chefs' Warehouse is to provide the world's greatest ingredients to the world's best chefs.

C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Position Summary: We are seeking a detail-oriented, analytical, and proactive Import Analyst to join our team. In this role, you will manage daily import clearance activities, ensure compliance with global trade regulations, audit customs entry documentation, and analyze import, transportation, and customs data to identify trends, mitigate risks, reduce costs, and improve processes. You will serve as a key liaison between international vendors, customs brokers, and Partner Government Agencies (PGAs), ensuring the timely, compliant, and cost-effective movement of goods. The ideal candidate is a critical thinker who takes initiative, leverages data to drive decision-making, and leads projects that enhance compliance, operational efficiency, and supply chain performance. Success in this role requires strong problem-solving skills, attention to detail, the ability to work independently in a fast-paced environment, and a commitment to continuous improvement through cross-functional collaboration.

What You'll Do:

• Review commercial invoices, packing lists, bills of lading, certificates of origin, and other import documentation for accuracy and completeness.
• Coordinate with customs brokers, freight forwarders, carriers, suppliers, and internal business partners to facilitate timely customs clearance and delivery for imports into the U.S. and Canada.
• Track international and cross-border shipments and provide proactive status updates, issue resolution, and escalation support when delays or exceptions occur.
• Support compliance with applicable U.S. and Canadian import regulations, company policies, tariff requirements, and government agency requirements, including coordination with U.S. Customs and Border Protection and the Canada Border Services Agency as needed.
• Assist with Harmonized Tariff Schedule and Canadian tariff classification, duty review, country of origin validation, landed cost analysis, and import-related data validation.
• Support duty drawback activities by identifying eligible import and export transactions, gathering required documentation, validating data, and assisting with claim preparation, submission, tracking, and audit readiness.
• Maintain accurate import, export, and duty drawback records to support regulatory compliance, internal controls, claim substantiation, and audit readiness.
• Analyze import activity, duty spend, drawback opportunities, shipment performance, costs, and exceptions to identify trends, risks, savings opportunities, and process improvements.
• Partner with procurement, supply chain, finance, warehouse, trade compliance, customs brokers, freight forwarders, and operations teams to resolve discrepancies and improve U.S. and Canadian import processes.

About You:

• Bachelor's degree in supply chain, international business, logistics, business administration, or a related field preferred; equivalent experience may be considered.
• 3 or more years of experience in import operations, logistics, customs brokerage, procurement, trade compliance, or supply chain support.
• Working knowledge of U.S. and Canadian import documentation, customs clearance processes, Incoterms, tariff classification, landed costs, duty drawback concepts, and international transportation methods.
• Strong proficiency with Microsoft Excel, PowerPoint, Outlook, and business systems such as ERP, TMS, or shipment tracking platforms.
• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities, meet deadlines, and communicate clearly with internal and external stakeholders.

• Preferred Qualifications
• Experience working with customs brokers, freight forwarders, and international suppliers.
• Knowledge of U.S. Customs and Border Protection, Canada Border Services Agency, and Partner Government Agency requirements, as applicable.
• Experience supporting duty drawback programs, drawback claim documentation, import/export data reconciliation, or customs audit preparation.
• Experience with SAP, Power BI, Power Query, or other reporting and data analysis tools.

Key Working Relationships: This role works closely with procurement, supply chain, logistics, finance, warehouse operations, customs brokers, freight forwarders, transportation carriers, and international suppliers to ensure imported goods move efficiently and compliantly through the supply chain.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.