Recovery Support Specialist

Benefits 401(k) Dental insurance Health insurance Paid time off Wellness resources The Recovery Support Specialist works in collaboration with affiliate providers and care center staff to assess healthcare needs, identify any barriers to care, and support patients in their health and wellness goals. Key Responsibilities Prepare new patient files and update existing patient records. Retrieve medical records for patients and staff upon request. Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards. Establish close relationships with patients, building rapport and trust with patients in an empathetic manner. Establish and maintain relationships with affiliate providers. Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services. Maintain strict confidentiality in accordance with department and organizational policies. Develop rapport and trust with patients to foster a safe and supportive environment. Assist patients in setting recovery goals and provide encouragement throughout their journey. Discharge Planning. Assist in managing crisis situations by de‑escalating conflicts and addressing challenging behaviors, utilizing therapeutic techniques. Other duties as assigned. Qualifications High School Diploma, or GED - Required. At least 1 year of customer service experience, preferably in a healthcare setting. Ability to demonstrate effective organizational and time‑management skills. Excellent oral and written communication skills. Knowledge of basic computer skills. Ability to problem‑solve and multi‑task in the work environment. Proficiency in verbal and written communication skills. Knowledge of state and federal statutes regarding patient confidentiality laws. Knowledge of drug‑free workplace policies and procedures. Knowledge of workplace violence. Knowledge of corporate integrity and compliance program. Schedule 8 hour shift Weekends as needed #J-18808-Ljbffr