Operations Coordinator, Medicaid Clinic

Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Medical Group is expanding access to care through an innovative Medicaid-focused clinic serving patients throughout the Merrimack Valley. Based at our Riverwalk Internal Medicine practice in Lawrence, MA, this team supports patients with complex medical and social needs through coordinated, patient-centered care. We are seeking an Operations Coordinator to support both our Medicaid Clinic and Call Center operations. This unique hybrid role combines patient scheduling, care coordination, administrative support, and customer service, making it an excellent opportunity for a highly organized professional who enjoys working across teams and helping patients navigate their healthcare journey. Work Location & Schedule This full-time position is scheduled for 40 hours per week, Monday through Friday from 8:30 AM to 5:00 PM and is based at our 500 Merrimack Street location in Lawrence, MA. Employees are expected to work onsite during onboarding and training to build relationships with the team and gain a strong understanding of workflows and processes. Following successful completion of training, this position offers a hybrid work arrangement, with occasional onsite attendance required for team meetings and operational needs. Why Join Us? · Be part of a growing Medicaid-focused program making a meaningful impact in the community · Hybrid work opportunity after successful completion of onboarding and training · Collaborative environment with clinical, operational, and administrative teams · Opportunity to develop expertise in healthcare operations, patient access, and care coordination · Work within the nationally recognized Mass General Brigham system What You'll Do In this role, you'll divide your time between supporting our Call Center operations and assisting with key administrative functions for our Medicaid Clinic. Call Center Responsibilities · Answer a high volume of inbound patient calls with professionalism and compassion · Schedule appointments and assist patients with questions regarding their care · Troubleshoot issues and connect callers with the appropriate resources · Provide exceptional customer service while meeting departmental performance goals · Document interactions accurately and utilize multiple systems to support patient needs Medicaid Clinic Operations Responsibilities · Coordinate scheduling activities for primary care and home visit appointments · Conduct patient outreach to assist with scheduling and appointment follow-up · Support patient onboarding and communication efforts · Monitor and manage shared work queues and administrative requests to ensure timely follow-up · Coordinate schedule updates and appointment adjustments in partnership with clinic leadership · Assist with patient rescheduling when provider schedules change · Support quality initiatives by helping patients schedule preventive care and chronic disease management visits · Collaborate with clinical and administrative teams to ensure a seamless patient experience Qualifications Education High School Diploma or Equivalent required Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Experience Experience in an administrative or operational support role, preferably in a healthcare or hospital setting 2-3 years required Additional Job Details (if applicable) Remote Type Hybrid Work Location 500 Merrimack Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.