Operations Manager

At Seven Senders, we connect people and markets, making international shipping simple. We are Europe's leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep - whether speed or cost efficiency is the priority. Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together. Job Description Our Carrier Operations team works closely with our last-mile delivery partners. Together, we ensure a smooth parcel journey - from handover by the carrier to delivery at the recipient's door. In this role, you will take on responsibility for our partner network in Switzerland and Italy, two of our key European markets. The essence of your role You handle all last-mile operational issues together with our parcel carriers in Switzerland and Italy You conduct regular carrier performance analysis and translate the results into concrete actions You liaise with various internal stakeholders on topics such as customer performance, procurement, and carrier integration You maintain regular contact with our last-mile carriers' operations and key account management teams You make sure that our standard operating procedures (SOPs) are followed, and create new ones whenever needed This is what you need to succeed: You speak Italian at a mother-tongue or equivalent level, German or Spanish at a good working level (B2), and are fluent in English You bring experience working with last-mile carriers and parcel operations in general - experience in first-mile operations, freight forwarding, warehouse operations, or other logistics-related fields is equally welcome You have completed a degree or vocational training in business administration, logistics, or a related field You are data driven and curious to learn, and confident working with the relevant analysis and reporting tools You thrive in a dynamic, fast-paced environment and bring strong assertiveness and resilience What we offer: Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year. Benefits: company lunches twice per month a corporate benefits platform German language courses Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future. Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations. Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability. #J-18808-Ljbffr