Front Desk Receptionist

Front Desk Receptionist

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation eyewear and eye care into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They're the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Description

The specifics of what you would do include:

• Ensuring high quality customer service while following all safety protocols.
• Ensuring a smooth flow of customers through the store.
• Answering, screening, and forwarding incoming phone calls in accordance with National Vision protocol.
• Processing and understanding managed care plans while obtaining document information from the insurance company as needed.
• Providing customers basic and accurate information.
• Scheduling and confirming appointments, follow-up visits and classes.
• Filing all patient records daily and pulling patient files for the next day's appointments.
• Checking order status and notifying customers when orders are in or of any delays.
• Keeping reception area tidy and presentable with all necessary materials.
• Receiving, sorting, distributing daily mail/deliveries and maintaining inventory of office supplies.
• Participating in regularly scheduled mandatory communication meetings.

Qualifications

The suitable talent includes:

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. Our benefits include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on professional growth and career fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.