Technical Product Manager

Role Description

Granicus seeks a candidate with deep expertise in digital communications and automation technologies. The senior technical product manager will oversee the development and management of complex technical products, ensuring they meet market needs and business goals.

• Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion.
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap.
• Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption.
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure.
• Make critical technology decisions and influence the long-term direction of the communications platform.
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale.
• Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact.
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing.
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability.
• Ability to coach and mentor junior product managers.
• Familiarity with industry standard security practices related to SaaS solutions and product capabilities.

Qualifications

• 5+ years in a product management or product engineering role.
• Success working in an agile environment.
• High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product.
• Excellent organizational, quantitative analytical, and project management skills.
• Experience delivering high-quality technology products and services in a fast-moving environment where priorities shift rapidly.
• Demonstrated success in working with cross-functional teams.
• Excellent communication skills regardless of the audience.
• Ability to break down the long-term vision into specific, manageable deliverables that deliver user value as quickly as possible.
• Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements.
• Define, analyze, and report on various product metrics from usage to profitability.
• Monitor adoption, usage, and revenue impact of new services and features.
• Experience working in Salesforce, JIRA, and Aha! is desirable.
• Mid-level technical expertise on cloud infrastructure (preferred AWS).

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Benefits

• Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams.
• We do not have degree requirements for most of our roles.
• If you don’t meet every requirement above but are excited to learn more, we encourage you to apply.
• We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

• Employee Resource Groups to encourage diverse voices.
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.