Bilingual/Bicultural Spanish Office Assistant 2

Bilingual/Bicultural Spanish Office Assistant 2

The highly successful Bienestar De La Familia Team is seeking a new team member. If you like serving communities from diverse cultural and ethnic backgrounds you're the one!

The Bienestar de la Familia (The Well-being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino community, as well as serving other diverse groups and the community at large.

Multnomah County Department of County Human Services (DCHS) is pleased to announce an open competitive recruitment to fill one (1) Full-Time Bilingual/Bicultural Spanish Office Assistant 2 position in Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218. This position is scheduled for ad-hoc telework Monday - Friday, 8:00 a.m. - 5:00 p.m. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

About the Position: The Bilingual Office Assistant 2 ensures the smooth daily operation of the Bienestar de la Familia program by providing comprehensive administrative support, managing data, and scheduling appointments across diverse social and holistic services. Centered in racial equity, this frontline role serves as the welcoming first point of contact for clients and directly supports service staff in delivering culturally responsive care.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions within DCHS.

Knowledge, Skills & Abilities: Bilingual/Bicultural Spanish: This position requires proficiency in (speak, read, write) Spanish language. An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment to be considered proficient.

Bilingual pay: This position receives an additional 5% premium on all hours worked due to Spanish language fluency.

Primary responsibilities include:

• Greet clients and visitors both in-person and on the telephone, providing culturally competent, excellent customer service in a fast-paced environment.
• Schedule and coordinate appointments for diverse program providers, including mental health, addiction services, case management, and the SNAP outreach program.
• Deliver continuous Spanish interpretation and translation services at the reception desk, over the telephone, online, and during group sessions.
• Direct clients to appropriate services, confirm appointments, make reminder calls, and proactively monitor client wait times.
• Address unexpected situations and client concerns promptly, taking appropriate action or referring individuals to the correct resources.
• Plan and organize community-facing initiatives, including the Mercado and food distribution events.

B. Program Support

• Monitor daily schedules for appointment accuracy and proactively keep program providers informed of any changes or updates.
• Obtain and verify client demographics using appropriate databases, and update client enrollments and accounts in ServicePoint.
• Use Google Suite and Microsoft Word to maintain tracking sheets and create flyers, surveys, and outreach materials.
• Organize program activities, manage client data entry for the Mercado, and take meeting minutes as needed.
• Update forms, brochures, signs, and other physical community resource materials to ensure information is current.
• Conduct client satisfaction surveys to assist with program evaluation and improvement.
• Complete assigned administrative projects at the Ortiz Center.

C. Resource Management

• Serve as the primary point of communication between program staff, Facilities, external partners, and the building owner.
• Troubleshoot basic office equipment issues and submit necessary service and repair requests to appropriate staff.

The successful candidate will demonstrate:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.
• Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities.
• Knowledge of the principles and practices of advanced, complex case management.
• Ability to collaborate and build relationships to achieve positive work outcomes.
• Ability to work effectively independently and as part of a team.
• Comfort with change.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Equivalent to the associate's degree AND
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties the position. (Equivalency 1- 4 years of qualifying training and/or experience).
• Must have a valid driver license by time of hire
• Must pass a criminal background check

We acknowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply.

Screening and Evaluation:

The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity.

Your completed application must include all of the following:

Resume: Completed online application and/or resume.

Cover Letter: Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should also address: (1) Please describe your experience working with a diverse population.

Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans' Preference Questionnaire prior to application deadline Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference for this recruitment. Review our veterans' preference page for details about eligibility and how to apply.

The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

Initial review of minimum qualifications

An evaluation of application materials to identify the most qualified candidates

Consideration of top candidates through phone screen and/or interview(s)

Background and reference checks Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information:

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: Employee Benefits

Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants' education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

Additional Details:

Ad Hoc Telework: This position is designated as "ad hoc telework," meaning you will be working both remotely (from home) and in person at an onsite location. The designation of ad hoc Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Work Location: This position works onsite at the Baltazar Ortiz Community Center, 6736 NE Killingsworth St., Portland, OR 97218

Additional Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned