HEAT Intake Advocate

Job Description

Job Description

We're Hiring: HEAT Intake Assistant | $18.17/hr. + Amazing Benefits!

Location: Salt Lake Area, UT | Schedule: Typically, Monday - Friday 8:30 am – 5:00 pm (on-site) | Type: Full-Time | FLSA: Non-Exempt

Are you passionate about helping people, great at multitasking, and energized by meaningful work? Utah Community Action is looking for a HEAT Intake Assistant to serve as the primary point of contact for our utility assistance programs-and a vital advocate for our clients.

This is more than a front-desk role. It's an opportunity to support individuals and families through challenging moments with compassion, professionalism, and purpose.

A Day in the Life:

• Answering incoming calls, voicemails, and emails related to utility assistance
• Welcoming and assisting walk-in clients with care and respect
• Educating clients about Utah Community Action utility assistance programs and eligibility
• Conducting initial screenings and processing applications
• Gathering documentation and scheduling appointments
• Referring clients to additional community resources to meet their needs
• Participating in outreach efforts (occasionally outside regular business hours)

All work is done using a trauma-informed, client-centered approach , because people come first, always.

What You'll Need to Succeed

Minimum Requirements

• High School Diploma or GED
• Microsoft Office proficiency

Bonus Points (Preferred but Not Required)

• Associate's or Bachelor's Degree
• Bilingual skills
• Office assistant or administrative experience

Travel & Flexibility

This position regularly travels along the Wasatch Front, and the employee will be required to provide reliable transportation.

Work Environment & Physical Demands

• Requires mobility and physical dexterity
• Ability to read, focus, organize, recall, and retain information
• Must be able to sit and/or stand for extended periods
• Regular use of office equipment
• Position is held in-office, typically in a cubicle or private office within a UCA program site or a partnering agency building
• Exposure to normal office noise and foot traffic is expected

Pay & Perks

• $18.17/hour
• Medical, Dental, and Vision Insurance
• HSA with up to $2,500 match + Telehealth access
• 401(k) with 5% company match
• 11 Paid Holidays + Paid Winter Break (Christmas-New Year's)
• 192 PTO hours annually + Weekly Paid Self-Care Hour
• Life & Disability Insurance, EAP, and more!

Why Utah Community Action?

At Utah Community Action, your work directly impacts lives. You'll be part of a mission-driven team that values compassion, professionalism, and community connection-while offering opportunities to grow and make a real difference every day.

Apply now! It only takes 3 minutes to join a team that's changing lives every day.

Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.