Client Support Analyst

We are seeking a Junior Front Office Application Support Analyst to join our Equity Derivatives team at a major tier-1 day-to-day bank. This is an entry-level L1/L2 functional support position perfect for a tech-savvy individual looking to break into the financial sector. No prior finance experience is required - we will train you on the business side. Your main focus will be managing application health, configuring alerts, and handling technical incidents directly supporting the trading floor environment. Key Responsibilities Monitoring & Alerting: Proactively monitor core trading applications and infrastructure; set up, fine-tune, and respond to system alerts to ensure maximum uptime. Incident Management (L1/L2): Act as the first line of defense for application issues, performing initial triage, troubleshooting, and escalating complex functional or technical bugs as needed. Day-to-Day Support: Assist front-office users with routine queries, application access, and system health checks. Strong foundational knowledge of Unix / Linux environments (command line navigation, file manipulation). Scripting capabilities in Python (or Shell/Bash) for basic task automation and log parsing. Excellent problem-solving skills and a desire to learn complex financial workflows. Benefits salary between USD 70,000 - US$90,000. We do not provide performance bonuses. 401(k) retirement plan with company matching 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 8 paid holidays + 5 sick days + 2 personal days per year Company health, dental, and vision insurance plans + FSA Voluntary STD and LTD Commuter/transit benefits All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr