SEO/AI Search Account Manager

Role Description

Take client management off the founders' plates for an SEO/AI search agency.

We're MADX Digital, a digital marketing agency delivering SEO and AI search services for SaaS, fintech, crypto, and broader technology companies.

After five years of strong growth, we hit a rough patch. Higher interest rates caused a wave of churn across the SaaS sector, forcing us to downsize and rebuild from a skeleton crew. That's behind us now. We're profitable again, signing long-term contracts, and our pipeline is healthy.

My co-founder Perry and I run a hybrid delivery model that blends an internal team with specialist partners for each pillar, supported by AI tools we've built in-house to turn client inputs into consistent outputs. Right now, the bottleneck is us. Client management keeps landing back on our desks, and while our existing account executives are excellent at executing SOPs, they struggle when the conversation moves into grey areas.

That's why we're hiring an SEO/AI Search Account Manager. You'll manage a portfolio of up to 10 clients, acting as the link between them and our delivery teams, translating requirements into briefs, reviewing outputs, and handling all the judgement calls that don't fit neatly into a checklist.

In this role, you will:

• Manage a portfolio of up to 10 clients end-to-end as their main point of contact
• Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams
• Read through client questionnaires and onboarding data to understand the client and spot gaps
• Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations
• Communicate deliverables, timelines, and results back to the client
• Handle grey area requests - judge whether something is scope creep or a normal question, and make the call
• Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting
• Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently

Qualifications

• Strong spoken and written English
• Solid client-facing relationship skills - able to handle difficult clients with emotional regulation
• Agency experience - either as an account manager (3-5+ years) managing accounts, or strong technical/SEO background that can pick up account management
• Ability to make judgement calls rather than only following a checklist/SOP
• Comfortable leveraging AI tools in your workflow
• Able to understand SEO/AI search strategy well enough to go toe-to-toe with SEO specialists and clients

Requirements

• Direct hands-on SEO or AI search (GEO) experience (brownie points)
• Experience working with marketing agencies delivering SEO services (brownie points)
• Ability to grow into an Account Director-type role managing clients fully end-to-end (brownie points)

Benefits

• £2,600-£3,000 per month (£31k-£36k per year)*
• Full-time & fully remote
• All public holidays off
• Company closes for around two weeks at Christmas/New Year plus the first week of January
• Team off-sites

Important Notes

• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).