Service Coordinator

Service Coordinator

Reports to: Property Manager Employment Type: Full-Time

Position Summary: The Service Coordinator plays a dynamic role in providing comprehensive support for affordable housing property management, while also fostering a sense of community through event planning and light service coordination responsibilities. This individual acts as a liaison between residents, property management, and service providers, ensuring high standards of service and engagement.

Key Responsibilities:

Property Management Support

• Assist the Property Manager in overseeing daily operations of affordable housing properties, ensuring compliance with all applicable regulations.
• Conduct tenant intakes, process applications, and maintain accurate resident records.
• Handle resident inquiries related to leases, payments, and property maintenance requests.
• Coordinate and schedule maintenance and repair activities, ensuring timely resolution of resident concerns.
• Conduct property inspections and report findings to the Property Manager.

Service Coordination

• Connect residents with appropriate community resources, such as health services, employment programs, and educational opportunities.
• Provide basic guidance to residents regarding available support programs and eligibility requirements.
• Maintain partnerships with local service organizations to expand resources available to residents.

Community Engagement and Event Planning

• Organize and manage community events and activities to enhance resident engagement and build a sense of community.
• Plan seasonal or holiday celebrations, workshops, or educational events for residents.
• Collaborate with residents to gather feedback on desired activities or services.

Administrative Duties

• Create and distribute newsletters, flyers, and other communications to residents.
• Ensure accurate documentation of all resident interactions, property updates, and event details.

Other Duties

• Assist with occasional special projects as directed by the Property Manager.

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in social work, property management, or related field preferred.
• 1–3 years of experience in affordable housing, property management, social services, or community development.
• Strong organizational and communication skills, with a passion for serving diverse populations.
• Proficiency in Microsoft Office Suite; experience with property management software is a plus.