Billing Specialist

We are seeking a Legal Billing Specialist for our Columbus office. This hybrid position offers work‑from‑home flexibility. Position Summary The Lead e‑Billing Specialist will oversee daily e‑billing operations, support and coach e‑billing specialists, and ensure client invoice submissions are accurate, timely, and fully compliant with billing guidelines. The role serves as the primary escalation point for client electronic billing issues and coordinates with internal teams such as Billing, Collections, and Client Value to improve e‑billing performance across the firm. Essential Functions Provides daily direction and task prioritization for e‑billing team members. Assigns work based on urgency, deadlines, and department workload. Oversees invoice submissions across multiple e‑billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.). Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client‑specific restrictions, and vendor onboarding protocols. Manages client billing exceptions, rejections, and appeals; serves as primary escalation point for client or internal billing issues. Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals. Trains and mentors e‑billing team members on platform functionality, compliance rules, and firm standards. Maintains and enforces standardized e‑billing workflows and documentation. Develops and maintains internal SOPs and site‑specific billing process documentation. Coordinates with Client Value team to implement approved rates, AFAs, and billing structures. Identifies workflow inefficiencies and partners with e‑billing supervisor to implement continuous improvement initiatives. Serves as subject matter expert on e‑billing platforms, including LEDES formats, manual file handling, and billing software configuration. Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing. Performs other duties as assigned. Qualifications • Minimum five years of law‑firm e‑billing experience, including multiple e‑billing platforms such as Legal Tracker, CounselLink, TyMetrix360, and similar systems. • Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance. • Aderant and BillBlast experience strongly preferred. • Prior leadership or team oversight experience required. • Experience training others and developing or maintaining process documentation preferred. • Effective communication and critical‑thinking skills. • Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure. • Proficiency in Excel, Word, and billing software platforms. • Flexibility to work overtime as needed. Benesch is an equal‑opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where the applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who require special assistance or an accommodation during the application process due to a disability should contact the Benesch Human Resources Department by phone at View phone number on click.appcast.io or via email at View email address on click.appcast.io. #J-18808-Ljbffr