Clerk-Typist/Receptionist I

Job Description

Job Description

Clerk- Typist/Receptionist I

The Position

GENERAL SUMMARY: Promotes and supports population health by providing a variety of clerical, administrative and technical support services such as providing specialized Program or Department specific information to internal and external customers; answering phones, scheduling appointments; interviewing internal and external customers to establish services needed; establishing and maintaining data files, drafting and editing documents and correspondence. The work is performed under direct supervision.

ESSENTIAL JOB FUNCTIONS:

• Provide initial contact with clients and determine client service needs. Initiate and assist clients in completing forms. Assure information is correct and complete.
• Schedule client appointments, process paperwork associated with type of appointment.
• Register and establish clients into appropriate computer systems, create encounters for services.
• Perform check out requirements such as charge appropriate fees and reconcile payments. Schedules follow up appointments as necessary.
• Balance monies and cash drawer daily and readies deposit for the bank as necessary.
• Receive, screen and direct telephone calls on multi-line phone system.
• Responsible for department support including data entry, meeting minutes and report generation.
• Maintain electronic data and file management systems, process records requests.
• Maintain basic knowledge of programs offered and stay abreast of staff changes.
• Maintain inventory of forms and materials for department operations.
• Maintain current knowledge and comply with all RCW's, HIPPA regulations and department/agency policies and procedures to protect the privacy and security of protected health information and confidential info
• Operate standard office machines and equipment.
• Open, date stamp and sort incoming mail, orders supplies as needed, copying bulk projects, faxing and maintain office equipment.
• Type letters, create files, labels and other forms as needed.
• May be required to perform and document Medicaid Administrative Match activities per the Medicaid Administrative Match Training Manual for LHJs.
• Respond to public health emergency drills/exercises or actual events as requested.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the core functions and essential services of public health
• Knowledge of general office principles and practices, including cash handling
• Knowledge of software applications relative to the position assignment and ability to learn specialized software programs
• Knowledge of basic accounting and mathematics
• Knowledge of proper English grammar, usage and spelling
• Customer service skills in person and via telephone (discretion, patience, etiquette, professionalism)
• Skills in Typing/Keyboarding ability to type 40 wpm
• Oral and written communications skills
• Organizational skills
• Ability to keep accurate reports and records
• Ability to operate a multi-line phone system

The Requirements & Selection Process

MINIMUM QUALIFICATIONS: High school graduate or GED. 1 year of front desk reception and customer service experience, prefer medical office background. Bilingual Spanish desired.

Additional Requirements: If selected for this position, the candidate may be required to occasionally drive during work hours. A valid driver's license may be required where driving is necessary to perform specific duties.

SELECTION PROCESS: The most qualified applicants, based in part upon evaluation of the completed application and related information will be invited for an interview.