Director of Operations

Director of Operations

JETSET Pilates is where high-energy movement meets modern luxury. Rooted in Miami and now expanding through New York City, our studios deliver a 50-minute full-body, high-intensity Pilates experience in a sleek, elevated space that feels like a first-class escape. Every detail, from the instruction, DJ-curated playlists, and premium equipment to the studio atmosphere, is designed to inspire results, confidence, and community.

We're hiring an exceptional Director of Operations to oversee and scale JETSET Pilates studios in New York City. This role will lead multiple studio locations (including existing Gramercy, NoHo, and Park Avenue studios), manage and develop General Managers, and drive performance across the platform while executing new studio openings. As Director of Operations, you will be responsible for ensuring each studio operates at the highest level of performance, consistency, and client experience. This is a high-impact leadership role for someone who thrives on accountability, growth, and building a best-in-class multi-unit fitness platform.

What You'll Do

• Own performance across all studio locations, driving revenue, utilization, retention, and profitability
• Lead, coach, and manage General Managers, building a high-performing and accountable leadership team
• Execute new studio openings including hiring, training, and launch readiness
• Implement and scale operating systems, including SOPs, reporting, and a consistent performance cadence across studios
• Drive studio-level sales execution, ensuring strong membership growth, retention, and lead conversion
• Collaborate on local marketing execution to support studio growth and pre-opening ramp
• Ensure a consistent, high-quality client experience aligned with JETSET's premium brand standards
• Identify and resolve operational issues across studios, maintaining smooth and efficient day-to-day execution
• Oversee facilities, equipment, and vendor management to maintain a best-in-class studio environment
• Manage staffing strategy across locations, ensuring proper coverage, labor efficiency, and team structure
• Partner with ownership on expansion, providing operational input on new locations and overall growth strategy

What We're Looking For

• Proven experience managing multiple locations in fitness, hospitality, retail, or a similar consumer-facing business
• Experience opening new locations or leading multi-site operational rollouts
• Strong leadership skills with a track record of building and managing high-performing teams
• Data-driven operator with the ability to manage performance through KPIs and metrics
• Organized, detail-oriented, and able to operate in a fast-paced, high-growth environment
• Clear, confident communicator with a polished presence
• High ownership mentality with strong accountability and problem-solving ability
• Tech-savvy and proficient with POS systems (MindBody preferred), reporting tools, and standard business software
• Passion for health, fitness, and delivering an exceptional client experience
• Flexible availability, including some evenings and weekends as needed to support studio operations and openings
• Enthusiasm for the JETSET brand

Compensation and Benefits

• Base salary range: $80,000-$100,000 per year (commensurate with experience and qualifications)
• Performance-based bonus with meaningful upside tied to studio performance, new openings
• Healthcare stipend (eligibility-based)
• Flexible PTO
• Free JETSET Classes
• Retail discounts
• And more!

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, or disability status. Applicants who require reasonable accommodation during the application or hiring process are encouraged to contact us directly to request support.