Remote Desktop Support Analyst

Description

Reliable Security Staffing LLC is looking for a Remote Desktop Support Analyst to join our dedicated team in Atlanta. This full-time, remote position offers an exciting opportunity for entry-level professionals to kickstart their career in the Security and Investigations industry while providing essential support to our clients.

As a Remote Desktop Support Analyst, you will be responsible for assisting users with technical issues, troubleshooting hardware and software problems, and ensuring optimal performance of their IT systems. Your contributions will play a crucial role in maintaining the efficiency and security of our operations, enabling us to deliver exceptional service to our clients.

We offer a competitive hourly salary range of $30 - $44, reflecting our commitment to attracting and retaining top talent in the industry. Join us to be part of a dynamic team where you can grow and develop your skills in a fast-paced environment focused on security and innovation.

Responsibilities

• Provide technical support for desktop and laptop users remotely
• Troubleshoot hardware and software issues effectively
• Assist in the installation and configuration of operating systems and applications
• Manage and resolve user support tickets in a timely manner
• Educate users on best practices for IT security
• Document procedures and updates in the knowledge base
• Collaborate with IT team members to implement solutions
• Stay informed about the latest industry developments and technologies

Requirements

• High school diploma or equivalent; relevant certifications are a plus
• Basic knowledge of computer hardware and software
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Able to work independently and manage multiple tasks
• Familiarity with remote support tools and ticketing systems
• Willingness to learn and adapt to new technologies
• Passion for providing exceptional customer service