Level 2 Tech
SilverPillar Cyber Advisors
Primary Location: 223 Wilmington West Chester Pike #216, Chadds Ford, PA 19317 Description SilverPillar Cyber Advisors is seeking a level 2 tech to join their firm. Based in Chadds Ford, PA, this position takes on customer facing tasks in a team-based work environment. Hours are normal business hours Monday through Friday. SilverPillar offers a competitive salary based on experience, as well as paid holidays, vacation days, 401k with a match, and additional benefits. Key Qualifications 3 years of experience Experience supporting Windows 10/11 and Microsoft 365 environments. Strong troubleshooting skills across hardware, software, printers, and basic networking. Experience working with IT ticketing systems Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and basic network troubleshooting. Experience performing basic firewall tasks, including IP allow/block requests. Excellent communication and customer service skills. Ability to prioritize multiple requests and work independently in a fast-paced environment. Preferred Qualifications Experience working for a Managed Services Provider (RMM/PSA tools, multi-client environment) CompTIA A+, Network+, or equivalent certifications Basic understanding of cybersecurity best practices Responsibilities Manage and organize IT projects and help desk tickets. Assist users with information systems and programs as needed. Utilize an RMM and PSA product to monitor internal and external PCs and servers. Threat monitoring and patch management of internal and external environments. Regular reporting to clients. Manage level 1 techs with tasks as needed. Stay updated on industry trends and cybersecurity landscape in order to inform and improve firm systems and processes About Us SilverPillar Cyber Advisors is a cybersecurity consulting firm specialized in serving Registered Investment Advisers (RIAs), Broker-Dealers (BDs) and Financial Institutions who must comply with SEC, FINRA, and state regulatory cybersecurity requirements. We provide independent, regulator-aligned evaluations of your cybersecurity program, including On-going Cybersecurity Consulting Services, vCISO Services, Cybersecurity Gap Assessments and Annual Cybersecurity Reviews, Penetration and Vulnerability Testing, Third Party Vendor Due Diligence, Employee Cybersecurity Training and Phishing and Cybersecurity Mock Examinations. Our mission is simple: Help firms understand their true cybersecurity posture, meet regulatory expectations, and protect client assets—without unnecessary complexity. #J-18808-Ljbffr
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