Behavioral Health Billing Specialist

Arcadia Counseling is seeking an experienced Behavioral Health Billing Specialist to join our growing administrative team.

Arcadia supports more than 80 clinicians across our Lehi, Lindon and Sandy locations. We submit approximately 5,700 insurance claims each month to 18 insurance companies. This position will help ensure claims are processed accurately, insurance balances are collected promptly and billing issues are resolved efficiently.

Our full-service administrative model allows clinicians to focus on providing excellent client care while our team manages scheduling, credentialing, billing and other administrative responsibilities.

Come feel the difference!

Responsibilities

• Review and resolve rejected, denied, unpaid and underpaid claims
• Follow up with insurance companies on outstanding balances
• Correct and resubmit claims when necessary
• Prepare reconsiderations and appeals
• Investigate payment discrepancies, recoupments and claim-processing issues
• Maintain clear documentation of payer contacts and follow-up activities
• Identify recurring billing problems and recommend solutions
• Collaborate with credentialing, client services and clinical leadership
• Monitor accounts receivable and help prevent timely-filing losses
• Assist with billing reports and revenue-cycle projects

Qualifications

• Three or more years of medical billing, insurance follow-up or revenue-cycle experience
• Experience resolving denied and unpaid insurance claims
• Knowledge of insurance payments, adjustments, deductibles, copayments and coinsurance
• Strong organization, documentation and follow-through
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet payer deadlines
• Experience using electronic health records, clearinghouses and insurance portals
• Ability to protect confidential client and financial information

Preferred Qualifications

• Behavioral health or psychotherapy billing experience
• Experience with SimplePractice or a similar electronic health record
• Experience with Utah insurance companies
• Experience with claim appeals, recoupments or underpayment review
• Professional billing or coding certification

What We Are Looking For

The ideal candidate is organized, persistent and comfortable communicating with insurance companies. They take ownership of billing issues, follow them through to resolution and look for ways to prevent recurring problems.

Benefits

• Competitive compensation based on experience
• Health, dental and vision insurance options
• 401(k) and Roth retirement plan
• 4% employer retirement-plan match
• Health Savings Account options
• Paid time off
• Supportive and collaborative work environment
• Career advancement opportunities

Compensation

$58,000–$70,000 annually, depending on relevant billing experience, qualifications and demonstrated ability to resolve complex insurance claims.

About Arcadia Counseling

Arcadia Counseling is a locally owned mental health organization serving communities throughout Utah. Our mission is to help people live happier, healthier and more successful lives by connecting them with skilled and compassionate clinicians.

Arcadia Counseling is an equal opportunity employer. Employment decisions are based on qualifications, merit and organizational needs.