Service Department Clerk

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Experience in creating repair orders for customers and communication with the service department.

Responsibilities

• Promptly meets and greets customers
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience:
  
  
  
   
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
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  • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
•  
  • Experience as a vehicle mechanic or lubrication technician