Sales Support Specialist

Support Sales & Order Management

• Support sales efforts of Gleason Metrology Systems (GMS) by preparing quotes, maintaining customer / vendor relationships, entering and updating orders into ERP business system, communicating order details through review of internal and external documentation.
• Support contract execution efforts including by coordinating customer visits, supporting sales with customer travel, lodging, meals, etc.
• Support execution of key project milestones and create / maintain related documentation.
• Product configuration modeling in ERP business system. Collaboration with Sales, Engineering, Applications and Production to create, modify, and maintain product configurations and business process related documentation.

Job Responsibilities

• Process, data entry and communication of product and non-service-related orders within ERP business system and internal databases.
• Preparation of quotations based upon Sales/Application Engineering direction; maintenance of quote / RFQ /project logs on a timely basis.
• Coordination and execution of Engineered to Order quotation managed and sent to Customer’s on a timely basis.
• Coordination of RFQ response documents on product offering, assist in phone support, customer inquiry follow-up and system training to other team members to also administer support.
• Drive harmonization of business processes and provide system maintenance for global quotations to sales.
• Streamline order entry and order management process using Gleason quality tools.
• Assist in execution and support of contract management activities from RFQ, to quotation, to Order Entry, to Order Release.
• Support of additional local business systems and departmental processes
• Assist in answering incoming calls to GMS.
• Maintenance of a clean organized work area to facilitate departmental activities and reduce waste.
• Support language translation project by sharing data between intercompany translator and external supplier.
• Support CRM (Customer records material) changes

Qualifications

5+ years order management support, customer service and/or administrative experience