Consumer Service Representative I

Join our Consumer Service Team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people’s lives everywhere, every day. Look around your home, and you’ll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward‑thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Consumer Service Representative I Department: Consumer Service Work Location: Cortez, CO (On-site) What you will be doing: The Consumer Service Representative serves as the primary contact for our consumers, responsible for providing outstanding customer support and service. This role involves independently solving a variety of challenges with limited supervision and handling incoming telephone calls or emails efficiently and accurately. Inquiries will include product troubleshooting, sales orders, warranty replacements, and product specifications. The representative is meeting or trending towards meeting their required KPIs and consistently delivers excellent customer service, makes recommendations to meet consumer needs, and promotes products to ensure company growth and profitability. This role requires continuous learning and adaptability and is the foundation for the skills needed to be successful within the department. This position plays a key role by demonstrating a favorable image of the organization, maintaining brand integrity, and contributing to the overall success of the company. Key Responsibilities Answers phone and e‑mail inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines. Checks inventory and issues of replacements and/or credit to consumers for damaged or defective products. Provides product information, including product features and benefit information to the consumer. Accurately logs all calls or emails into CRM (Kustomer or Oracle based). Responds to consumer e‑mails. Follow up with consumers, including making outbound calls. Skills needed to be successful in this role: Consumer Goods Customer Service experience. Experience with Bluetooth, App, and Wi‑Fi connectivity devices. Excellent verbal and written communication skills. Ability to understand and follow oral and written instructions. Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point). Ability to sit for extended periods of time. Ability to take 12+ calls per hour. Must be dependable and prompt. Minimum Qualifications: High School Diploma or General Equivalency Degree. 1+ years in call center or retail experience. Authorized to work in the United States on a full‑time basis. In Colorado, the standard base pay range for this role is $15.16 - $20.00. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees. Benefits Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at View phone number on click.appcast.io. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time. #J-18808-Ljbffr