Customer Service Representative - Specialty Pharmacy

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met. Complete various special projects as required. Job Details Snapshot: Compensation: $18.00 - $21.00 Location: 9400 Southpark Center Loop, Orlando, FL 32819 Onsite Requirements: Onsite availability required, hybrid and/or remote opportunities may be considered once requirements are met. Requirements Previous work experience in Specialty Pharmacy or Customer Service Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills Experience working with people in situations that are high‑pressure and time‑sensitive (either telephone or face‑to‑face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting Strong ability to multi‑task and strong time management skills Ability to function in a high‑volume, fast‑paced environment Dependable and strong work ethic Ability to accept and implement feedback and coaching Benefits Supportive, progressive, fast‑paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, and short‑term disability insurance Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3‑year anniversary and $2,500 upon 5‑year anniversary. Impactful Work Flexible Culture Career Growth Innovation Collaborative Environment Referral bonus: $750 AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre‑employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire. #J-18808-Ljbffr