Customer Service Specialist

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. The Opportunity This onsite customer service position requires regular, in‑person interaction with patients in a professional, supportive environment. The role is focused on helping patients understand billing matters, insurance coverage, and their financial responsibilities with clarity, accuracy, and empathy. The pay range for this position is $18.65 - $20.50 per hour, based on experience. Essential Job Functions Assist patients with billing‑related inquiries, including explanations of charges, insurance coverage, copays, deductibles, and other out‑of‑pocket expenses. Clarify insurance benefits and address processing concerns in a clear, professional, and patient‑centered manner. Collect patient payments and ensure all transactions are handled securely and in accordance with established procedures. Work with patients to establish appropriate payment arrangements when needed, using empathy and strong problem‑solving skills. Maintain accurate records, collaborate with internal teams, and consistently deliver a high level of customer service. Employment Qualifications High school diploma or GED required. Customer service experience required; healthcare, patient billing, revenue cycle, or call center experience preferred. Experience assisting patients or customers with billing questions, payments, account research, or issue resolution preferred. Ability to work onsite and interact directly with patients in a professional, respectful, and service‑focused manner. Certifications: Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire. Knowledge, Skills and Abilities Strong verbal communication and active listening skills, with the ability to explain account information clearly and compassionately. Ability to remain calm, professional, and solution‑focused when assisting patients with sensitive or complex billing concerns. Strong attention to detail and accuracy when reviewing accounts, identifying discrepancies, processing payments, and documenting actions. Ability to prioritize work, manage account queues, follow up on pending items, and maintain productivity during varying patient volumes. Problem‑solving and critical‑thinking skills with the ability to research account activity and escalate appropriately when needed. Ability to partner effectively with internal Revenue Cycle teams and other departments to support timely account resolution. Commitment to patient confidentiality, compliance requirements, and high‑quality customer service. Must be inquisitive and demonstrate openness to innovation, including artificial intelligence, to explore better processes and ways to alleviate friction and improve patient and client experiences. Benefits Associate Benefits: We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. #J-18808-Ljbffr