IT Support Specialist

IT Support Specialist

Location: Downtown Austin, TX — Fully Onsite

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Employment Type: Contract with potential conversion to full-time after approximately six months

About the Opportunity

Our client is seeking an experienced IT Support Specialist to provide hands‑on technical support in a primarily Mac environment. This role supports employees with hardware, applications, connectivity, and conference room technology while collaborating with IT colleagues across global locations. The ideal candidate brings strong onsite support experience, a customer‑focused approach, and the ability to independently investigate and resolve technical issues. This opportunity offers exposure to a modern technology environment and AI tools.

Key Responsibilities

• Provide Tier 1–2 support for macOS and Windows laptops, applications, peripherals, and basic network connectivity.
• Deliver responsive, in‑person assistance through walk‑up support and assigned tickets.
• Support conference room technology, including Zoom Rooms, audiovisual equipment, and meeting connectivity.
• Troubleshoot Google Workspace, Slack, Zoom, Okta, and other business applications.
• Investigate remote access and VPN connectivity issues, including those involving Zscaler.
• Support employee onboarding and offboarding, including laptop provisioning, endpoint configuration, and access setup or removal.
• Use device management tools to configure, maintain, and troubleshoot employee endpoints.
• Manage incidents and service requests in an IT service management platform, maintaining clear documentation and meeting service-level expectations.
• Investigate available troubleshooting options before escalating complex issues to senior support teams.
• Partner with infrastructure and security teams on updates, patches, and endpoint compliance.
• Maintain accurate hardware inventory records and coordinate repairs, replacements, and equipment refreshes.
• Create and update knowledge base articles and support procedures.

Required Qualifications

• At least two years of corporate IT support, help desk, desktop support, or end‑user services experience.
• Proven experience providing hands‑on, onsite employee support with limited supervision.
• Strong macOS troubleshooting skills and proficiency supporting Windows devices.
• Experience supporting Google Workspace, Okta, Slack, and Zoom.
• Hands‑on experience supporting conference room and audiovisual technology.
• Experience with remote device management and endpoint management platforms such as Jamf Pro or Microsoft Intune.
• Familiarity with identity and access management, including account provisioning and access troubleshooting.
• Strong analytical skills and a methodical approach to resolving hardware, software, and connectivity

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