Business Support Specialist
Crossfire Consulting
Business Support Specialist
Contract Length: 2 years
Location: Houston, TX
Work Setup: Primarily Remote with occasional scheduled in-office meetings
Pay : $22/hr w2, no benefits
Join a dynamic power and utility organization as a Business Support Specialist , supporting customer onboarding and service operations through accurate data management, utility outreach, and timely resolution of customer requests. This role is ideal for a detail-oriented professional who thrives in a fast-paced, collaborative environment.
Business Support Specialist Responsibilities
Contract Length: 2 years
Location: Houston, TX
Work Setup: Primarily Remote with occasional scheduled in-office meetings
Pay : $22/hr w2, no benefits
Join a dynamic power and utility organization as a Business Support Specialist , supporting customer onboarding and service operations through accurate data management, utility outreach, and timely resolution of customer requests. This role is ideal for a detail-oriented professional who thrives in a fast-paced, collaborative environment.
Business Support Specialist Responsibilities
- Prioritize and resolve customer bill inquiries, payment escalations, and service requests while meeting weekly productivity goals and deadlines.
- Perform accurate data entry, auditing, and payment-related processing.
- Communicate professionally with customers, utility companies, and internal stakeholders.
- Collaborate across teams to identify issues and improve operational processes.
- Create and maintain reports using Microsoft Office and integrated business systems.
- Utilize applications such as PeopleSoft, Passport, EERS, Time, and other enterprise systems.
- Review completed work for accuracy and provide constructive feedback when needed.
- Support customer onboarding and general administrative and clerical functions.
- 1-3 years of professional experience; entry-level candidates may also be considered.
- Bachelor's degree required; extensive directly relevant experience may be considered in lieu of a degree.
- Intermediate Microsoft Excel skills, including working with spreadsheets and templates.
- Strong attention to detail and demonstrated accuracy in data entry, auditing, payment processing, or similar work.
- Strong written and verbal communication skills.
- Proven ability to work effectively with customers and cross-functional teams.
- Ability to manage deadlines and measurable productivity expectations.
- Previous utility, energy, or power-delivery industry experience.
- Familiarity with PeopleSoft, Passport, Impromptu, or similar enterprise systems.
Vacancy posted 3 days ago
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