Professional(Other) - Scheduling Assistant II

Customer Service Representative

This is a hybrid role - three days office a week.

Serve as central point of contact for all incoming customer calls/emails.

Address customer questions/concerns as much as possible.

Delegate to appropriate individual/group if unable to address.

Log customer calls and report out weekly.

Assist schedulers with proactive customer contacts throughout job scheduling process.

Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)