Implementation Specialist

Job Description

Job Description

Company Overview

Antera Software offers powerful, cloud-based software solutions for suppliers and distributors in the promotional products, print, and signage industries. Our platforms for order and production management and eCommerce are built with connected workflows, integrated third-party solutions, and customizable features to help you run your business more effectively. We are a family-owned company based in Plano, Texas, dedicated to innovation and providing exceptional support to our global client base.

Position Overview

The Implementation Specialist (Trainer) is responsible for guiding customers through the onboarding and adoption of our software solutions. This role combines implementation support, customer training, and change management to ensure clients successfully configure, understand, and utilize the platform.

The ideal candidate is an engaging communicator who enjoys teaching others, simplifying technical concepts, and helping customers achieve their business goals through effective software adoption.

Key Responsibilities

Customer Implementation & Onboarding

• Support customer onboarding projects from kickoff through go-live.
• Collaborate with customers to understand business processes, workflows, and implementation requirements.
• Assist with software configuration, user setup, and implementation activities.
• Coordinate implementation milestones and ensure project deliverables are completed on schedule.
• Partner with internal teams to resolve implementation questions and issues.

Training & Education

• Deliver virtual and in-person software training sessions for administrators, managers, and end users.
• Develop customized training plans based on customer needs and use cases.
• Create and maintain training materials, user guides, knowledge base articles, videos, and presentation content.
• Conduct train-the-trainer sessions to empower customer champions and administrators.
• Assess user proficiency and provide additional coaching when needed.
• Promote best practices and drive user adoption throughout the implementation process.

Customer Success & Support

• Serve as a trusted advisor during onboarding and early adoption phases.
• Respond to customer questions and provide guidance on system functionality and workflows.
• Monitor customer engagement and identify opportunities to improve adoption and utilization.
• Gather customer feedback and share insights with Product, Support, and Customer Success teams.
• Assist with post-implementation follow-up to ensure successful transition to ongoing support.

Qualifications

Required

• Bachelor's degree or equivalent work experience.
• 2–4 years of experience in software implementation, customer training, customer success, onboarding, education, or related roles.
• Strong presentation and facilitation skills with experience training adult learners.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical audiences.
• Strong organizational and project coordination abilities.
• Experience delivering virtual training through video conferencing platforms.
• Proficiency with Microsoft Office, Google Workspace, and business software applications.

Preferred

• Experience in SaaS, software, promotional and print, or other related industries.
• Experience creating training documentation, videos, and learning materials.
• Familiarity with Learning Management Systems (LMS) and knowledge management platforms.
• Experience with CRM systems such as Salesforce, HubSpot, or similar tools.
• Basic understanding of software integrations, APIs, data imports, and system configuration.
• Certification in training, instructional design, change management, or project management is a plus.

Key Competencies

• Training & Facilitation
• Customer Onboarding
• Adult Learning Principles
• Presentation Skills
• Software Adoption
• Project Coordination
• Customer Relationship Management
• Communication & Collaboration
• Problem Solving
• Time Management

Success Measures

• Customer training satisfaction scores
• User adoption and engagement rates
• On-time implementation completion
• Customer onboarding success metrics
• Reduction in post-go-live support issues
• Training attendance and completion rates

Career Growth Opportunities

This role can lead to positions such as:

• Lead Implementation Specialist
• Customer Success Manager
• Implementation Manager

Compensation & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) matching and financial wellness programs.
• Paid Time Off (PTO) and company holidays.
• Dedicated budget for training and professional development, including funding for certifications.