Case Manager

Benefits 401(k) 401(k) matching Opportunity for advancement Position Type: Part-Time Start Date: January 2027 Bilingual Preferred (Chinese/English) Program Overview Charity Cultural Services Center's Culinary Training Program provides job readiness and culinary/bartending/barista skills training to help participants build sustainable careers in the food service industry. The Case Manager plays a central role in supporting clients from intake through graduation and employment. Position Summary The Case Manager is responsible for the full client experience within the culinary training program: from initial outreach and intake through case management, class supervision, and post-graduation follow-up. This role combines direct client service with administrative and program support duties, and requires someone who is organized, personable, and comfortable working across a wide range of tasks in a fast-paced environment. Key Responsibilities Client Intake & Case Management Conduct intake and needs assessments for prospective program participants Maintain ongoing case notes documenting client progress, challenges, and services provided Enter and maintain accurate client data in program databases/case management systems Collect pay stubs and employment verification from program graduates for outcome tracking Provide client information and data for internal and funder-required reports Outreach & Engagement Respond to inquiries about the program via phone, email, and in person Conduct community outreach to promote the program and recruit eligible participants Receive and assist walk-in/drop-in clients and incoming calls Represent the program at community events, partner meetings, and informational sessions as needed Program & Classroom Support Supervise the cooking and bartending classes, ensuring a safe and supportive learning environment Print and organize curriculum materials for classes Order and maintain supplies and materials needed for classes and program operations Assist with special culinary events, which may occasionally require evening or after-hours availability Qualifications Experience in case management, social services, workforce development, or a related field Strong organizational skills and ability to manage multiple responsibilities simultaneously Comfortable with data entry and maintaining accurate records Excellent interpersonal and communication skills; comfortable engaging both clients and community partners Bilingual (English/Chinese) strongly preferred Ability to work occasional evenings for special events Experience in or familiarity with culinary/food service settings a plus, but not required Schedule Standard business hours (Monday-Friday, 9am-1pm) with occasional evening availability required for special events. Conversion to full-time position (Monday-Friday, 9am-5pm) will be considered after probation. Full-time benefits include paid time off, paid sick leave, health/dental insurance, and maternity/paternity leave. #J-18808-Ljbffr Charity Cultural Services Center