Express Service Plus Specialist

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

• Dealership staff training as outlined in the MSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Qualifications

• Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
• Ability to leverage relationships to identify and sell the business case for change

• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales

• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Highly motivated
• Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
• Excellent verbal and written communication skills

• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, "Fast Oil Change") and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
• OEM dealer contact experience is a plus
• Bachelor's degree is preferred

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $80k based on current experience.


MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.