Help Desk Technician - Tier 3

$70k - $90k

Solvere One/HouseCall

Sterling, VA

Job Description
Job Description
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key Responsibilities
Act as the Tier 3 escalation point for the service desk
Support cloud, hybrid, and on-prem infrastructure environments
Lead troubleshooting across servers, networks, virtualization, and security
Update documentation and standard operating procedures, as needed
Mentor Tier 1 and Tier 2 engineers
Technical Requirements
5+ years in IT, with 3+ years in an MSP environment
Expertise in Microsoft 365, Azure AD, and Entra ID
Strong experience with Windows and Apple/macOS environments
Strong experience with PowerShell
Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
Experience with backup & disaster recovery solutions
Experience supporting hybrid and fully cloud-based organizations
Familiarity with RMM and PSA tools (ConnectWise preferred)
Preferred Qualifications
Certifications such as Security+ and/or Network+
AZ-100, AZ-700, AZ-900
Experience with Google Admin
Experience with virtualization platforms (VMware, Hyper-V)
Salary Range: $70,000 - $90,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”
Powered by JazzHR
Sj8ZCdrabh

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Help Desk Technician - Tier 3 in Sterling, VA vacancy

Help Desk Technician - Tier 2 (MSP)
$60k - $75k
...Help Desk Technician, Tier 2Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters... ...all tier 2 issues and passing all other requests on to Tier 3 technicians.Employees will be expected to remotely interact...
Suggested
Full time
Work at office
Local area
Remote work
Solvere One LLC
Sterling, VA
2 days ago
Tier I Help Desk Technician
...: Tier 1 Help Desk Technician Iron Bow Technologies has a need for a Tier 1 Help Desk Technicians interested in a permanent, full-time opportunity... ...position offers work schedules for remote and onsite (3 days remote/2 days onsite per week) at our Customer Call Center...
Suggested
Permanent employment
Full time
Local area
Remote work
Shift work
2 days per week
3 days per week
Iron Bow Technologies
Herndon, VA
11 days ago
SOC Analyst Tier 3
$75k - $115k
...SOC Analyst Tier 3 Cybersecurity Blu Omega is seeking a SOC Analyst Tier 3 to support a federal cybersecurity program. This role operates within a high-visibility Security Operations Center (SOC) environment and is responsible for advanced threat detection, incident...
Suggested
Temporary work
Shift work
Night shift
Day shift
Blu Omega
Herndon, VA
1 day ago
Tier 2 Help Desk Technician - Windows, Mac & 365 Support
Solvere One in Dulles, Virginia is seeking a Help Desk Technician Tier 2 to field and resolve tier 2 incidents escalated from Tier 1. The role requires... ...mobile devices, and document resolutions in PSA while coordinating with Tier 3 when needed. #J-18808-Ljbffr Solvere One
Suggested
Work at office
Solvere One
Dulles, VA
2 days ago
Senior Help Desk Technician (Tier II) - 24x7 Remote Support
Aretec, Inc. is looking for a Help Desk Specialist II (Tier 2 - Advanced Support) to provide technical assistance to Customs and Border Protection’s Technology Service Desk. The role involves troubleshooting complex technical issues, with a strong focus on remote support...
Suggested
Remote job
Night shift
Rotating shift
Aretec, Inc.
Ashburn, VA
1 day ago
Help Desk Specialist I (Tier I Agent - Internal)
...Job Description Job Description Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating... ...knowledge articles.Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party...
For contractors
Work at office
Remote work
Night shift
Rotating shift
Aretec Inc
Ashburn, VA
3 days ago
Help Desk Specialist I - Tier 1 Support
...Job Description Job Description Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 environment. This role serves as the first...
Work at office
Remote work
Night shift
Rotating shift
TEEMA
Ashburn, VA
3 days ago
(SkillBridge) Program Planning and Scheduling Analyst - Level 2 or Level 3
$83.4k - $125.2k
...global security companies in the world, Northrop Grumman is proud to help our nation’s military personnel make the transition to civilian... ...currently seeking a Program Planning and Scheduling Analyst - Level 2 or 3, to join our team in Dulles VA.This position can be filled at...
Full time
Work experience placement
Internship
Work at office
Relocation
Shift work
Northrop Grumman
Dulles, VA
23 hours ago
System Administrator 3 - Chantilly, VA
$104.24k - $143.33k
...and cybersecurity industries.We are seeking a System Administrator 3 to join our Security and Electronic Systems (SES) business Unit.... ...systems in support of the endpoint devices. The position provides Tier 2 (Escalation) problem identification, diagnosis and resolution of...
Work at office
Local area
Flexible hours
Night shift
M.C. Dean
Chantilly, Loudoun County, VA
2 days ago
IT Support Analyst
...ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life... ...autonomous electric vehicles. With 3,000+ experts across North America, we partner... ...Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and...
For contractors
ALTEN Technology USA
Herndon, VA
1 day ago
System Administrator 3
$60k - $180k
...skills, clearance levels, and technologies to help organizations that desire improved... ...Solutions is seeking a System Administrator 3 to work onsite in support of a government... ...analysis on significant issues across all tiers of support. Perform preventive maintenance...
Full time
Contract work
For subcontractor
Flexible hours
Night shift
M9 Solutions
Chantilly, Loudoun County, VA
4 days ago
Tier 2 IT Support Engineer
$70k - $100k
...Description Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this... ..., network, and cloud access issues escalated from Tier 1 help desk support. Monitoring, maintaining, troubleshooting core internal...
For contractors
Work experience placement
Dark Wolf Solutions
Herndon, VA
3 days ago
Tier 1 IT Support Specialist
...Red River Managed Services in Chantilly, VA is seeking a Tier 1 Technician to provide frontline IT support and escalate to Tier 2 as needed. The role focuses on maintaining user uptime, resolving issues from calls, chat, and email, and following SOPs and knowledge bases...
Weekday work
Red River
Chantilly, Loudoun County, VA
2 days ago
Help Desk Specialist (Tier I/II)
...active TOP Secret with VA Customer Favorable Poly Clearance: Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II)to support a 24/7 mission-critical operational environment focused on enterprise messaging systems, application...
For contractors
Shift work
Agile Business Concepts, LLC
Reston, VA
3 days ago
Field Technician 3
$27 - $29.5 per hour
...Manassas, Virginia, United States Position Title: Field Technician 3 Iron Bow Technologies is for people who believe trust is paramount,... ...investigation. Be accountable, on-time, and available to take service desk calls at start of shift. Regular, reliable attendance is...
Contract work
Local area
Remote work
Monday to Friday
Flexible hours
Shift work
Iron Bow Technologies
Herndon, VA
3 days ago
APR Tier II Technician
...STOPSO) is seeking candidates for the APR Tier 2 Technician role that serves the organization. This... ...incidents that are escalated from the Service Desk. Additionally, in this position you will:... ...efforts. Qualifications:Three (3) years of IT support experience.Experience...
For contractors
Remote work
Strategic Operational Solutions
Ashburn, VA
3 days ago
Field Services Technician - Level 3
...upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily... ...facility. Take some time to learn about us. Help us drive customer wins and be a part of a... ...and mechanical systems Ability to identify 3-phase versus single phase wiring...
Apprenticeship
Work at office
Local area
Johnson Controls
Ashburn, VA
2 days ago
Field Technician Level 3
...Regional Travel Required Field Technician Level 3 Job Description: A senior-level telecommunications professional responsible for leading complex installations, maintenance, and decommissioning of telecommunications infrastructure, such as in Central Offices, data...
Second job
Work at office
ADEX
Sterling, VA
3 days ago
Business Analyst
...Administration, Information Systems, Computer Science, or a related field. ~3+ years of experience as a Business Analyst, Project Analyst, or... ..., including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident,...
Full time
Work at office
Local area
Bart and Associates Inc
Ashburn, VA
2 days ago
IT Help Desk Manager
...IT Help Desk ManagerLocation: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status... ...leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service... ...requests.Coordinate escalations to Tier 2/3 teams following established workflows.Customer...
Work at office
Local area
ClearanceJobs
Herndon, VA
4 days ago
Cloud Systems Administrator - Senior Linux / AWS Application Sustainment
$135k - $216k
...sustainment experience. The selected candidate will help ensure reliable operation, performance,... ..., and support root cause analysis.Support Tier 1 troubleshooting and Tier 2 problem... .... in an area relevant to the position with 3 or more years of relevant experience. An additional...
Full time
Contract work
Flexible hours
Shift work
Peraton Corporation
Herndon, VA
23 hours ago
Tier 2 Operations Support Specialist
$62k - $141k
Tier 2 Operations Support SpecialistThe Opportunity: Engineering to make a system more resilient... ...engineer (SRE) on our team, you’ll help the Intelligence Community develop more robust... ...administrationExperience escalating and coordinating with Tier 3 teams for complex problem...
Full time
Contract work
Part time
Work at office
Local area
Remote work
Night shift
Rotating shift
Booz Allen Hamilton
Chantilly, Loudoun County, VA
18 hours ago
Overnight Support Engineer II - 3 Schedules Available
$85k - $95k
Support Engineer II ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment...
Contract work
Interim role
Remote work
Flexible hours
Night shift
Weekend work
ISI Enterprises
Herndon, VA
1 day ago
Configuration and Data Management Analyst
$94.2k - $141.2k
...an arena where your passion for innovation and quest for exploration are welcome. As a Configuration and Data Management Analyst Level 3 or Level 4 your role at Dulles, VA will be pivotal in supporting missions critical to national and global security. This position is...
Full time
Contract work
For subcontractor
Work at office
Remote work
Relocation package
Shift work
Northrop Grumman
Dulles, VA
18 hours ago
IT Business Analyst II
$72k - $127k
...businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from... ...updates, and applied AI best practices Qualifications Required 3-6 years of relevant operations/automation experience in a business...
Temporary work
Immediate start
Remote work
Deltek
Herndon, VA
2 days ago
Technical Support Specialist
...continuous learning opportunities to help you grow both personally and... ...and laptop support at the tier 1 level. Details Location: Washington... ...Experience: Minimum 1 - 3 years of relevant experience Clearance... ...customers when handling front desk operations Analyze, evaluate,...
Full time
Dane
Chantilly, Loudoun County, VA
2 days ago
Tier 2 Technician
$73.45k - $132.78k
...Digital Modernization Sector at Leidos has an opening for a Tier II Network Technician to support computer data communications systems, in providing... ...OS. Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar...
Work at office
Local area
Immediate start
Relocation
Leidos
Chantilly, Loudoun County, VA
3 days ago
Help Desk Technician - TS/SCI
$26.44 - $35.78 per hour
...Help Desk Technician Location: USA VA Chantilly Full Part/Time: Full time Job Req: RQ215859 Type of Requisition: Pipeline Clearance Level Must... ...required. What You'll Need to Succeed: Requires a AA/AS. 3+ years of directly related experience supporting help desk...
Hourly pay
Full time
Temporary work
Part time
Local area
Immediate start
Remote work
Work from home
Worldwide
Flexible hours
General Dynamics
Chantilly, Loudoun County, VA
4 days ago
Help Desk Specialist
$17 per hour
...upon position availability and completion of the BI process. Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance... ...Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors...
For contractors
Work at office
Remote work
Night shift
Rotating shift
Weekend work
Chenega MIOS
Ashburn, VA
3 days ago
Service Desk Analyst
$60k - $70k
...Solutions is looking for an entry-level IT Service Desk Analyst to join our team providing support... ...where you are required to be on-site 3 at least 3 days per week and remote the... ...operator problems. Coordinates activities with help desk, network services, or other...
Work at office
Remote work
3 days per week
Vanguard Management
Herndon, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Technician - Tier 3. Be the first to apply!