Change Manager

Change & Communications Specialist

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Overview of Job Responsibilities

We are looking for an experienced Change & Communications Specialist to lead change management efforts and communications in key transformation programs, including marketing technology builds, Adobe Experience Cloud transformation, and AI acceleration. This role ensures successful adoption of new tools, processes, and ways of working across marketing and cross-functional teams within our high-tech client's framework. As the primary lead, you will ensure teams and stakeholders are informed, engaged, and prepared for enterprise-wide transformation initiatives and new technology capability implementations.

You are an experienced Change & Communications Specialist within a high-tech industry with 5-7 years' experience. You have digital transformation exposure operating in a fast-paced environment, developing and executing scalable change strategies across multiple concurrent initiatives. You successfully partner with program teams to embed change into project delivery, by tracking adoption, identifying resistance, and driving sustained behavioral change. You are exceptional at stakeholder engagement and change communications, designing and delivering communications, training, and enablement resources that drive adoption.

Essential Responsibilities

• Communications: Manage the end-to-end execution of All Hands meetings, leadership cadences, and internal leadership progress updates and newsletters. Ensure messaging is consistent, transparent, and aligned with the company vision. Support the design, development, delivery and management of team communications.
• Change Management: Develop and execute change management plans for new processes or technology rollouts. Identify potential resistance and create strategies to drive adoption. Drive adoption, sustained utilization, and user proficiency for new capabilities, increasing benefit realization, value creation, ROI, and delivery of targeted business outcomes.
• Content: Create educational content, playbooks, and internal documentation that simplifies complex operational concepts, ensuring stakeholders are empowered.
• Culture & Engagement: Act as a champion for an inclusive and innovative environment. Organize team-building activities, feedback loops, and recognition programs that foster a collaborative culture.

Qualifications, Knowledge, and Skills

• 5-7 years of experience in internal communications and/or, change management
• Exceptional writing and storytelling skills; ability to distill complex information into clear, actionable messages
• High emotional intelligence with a passion for building community and culture
• Ability to influence and hold cross-functional partners accountable without direct authority
• Excellent communications and presentation skills
• Strong organizational skills and attention to detail
• Familiarity with marketing tech and data ecosystems
• Proficiency/certifications in formal Change Management models/methods, particularly ADKAR preferred
• Demonstrated time-to-value transformation initiatives
• Experience with large-scale organizational change efforts

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions with immediate vesting
• Pet Insurance, discounted legal services, employee discount programs, and more….

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.