General Manager

About Redding Country Club

Redding Country Club (RCC) in Redding, Connecticut is a member-focused private club seeking a General Manager to lead its next chapter. The Club offers golf, tennis, paddle, a pool, dining and a full calendar of member programming, supported by a dedicated andtenured team. Members and staff take pride in a warm, welcoming culture where peopleknow each other by name.

Position Summary

As a leader the primary job is to inspire greatness in the team by serving as a coach whoconsistently helps people do great work. The incumbent must be flexible and adaptable tothe changes that rapidly affect this position. The General Manager is the Club's chiefoperating officer, accountable for financial performance, day-to-day operations, with astrong emphasis on members, membership growth, and staff leadership. The memberexperience encompasses golf, food and beverage, pool, tennis, paddle, membership,facilities, and events.

The GM reports to the Board of Managers as a whole and works directly with the BoardPresident, who serves as primary liaison. This is a full-time, on-site position with evening,weekend and holiday availability required.

Key Responsibilities

Financial and operational stewardship

• Develop and manage the annual operating budget with the Treasurer, Controller anddepartment heads, with full transparency to the Board.
• Maintain and help develop a rolling multi-year capital plan for the golf course,clubhouse, pool and tennis/paddle facilities, and bring funding recommendations tothe Board.
• Oversee golf course maintenance and agronomy budget performance with the GolfCourse Superintendent.
• Set and enforce purchasing authority thresholds for management and departmentheads.
• Build systems of accountability across service, housekeeping, maintenance,internal controls, reporting and communication.
• Lead security, risk management and insurance liaison duties.
• Ensure compliance with food service, health, liquor, employment and safety regulations.
• Develop, implement and maintain internal policies, procedures and controls relatingto personnel, finance, treasury, revenue and inventory focusing on accuracy,integrity and accountability.

Member experience and culture of excellence

• Champion a member-first service culture in every department, with attention tomember recognition and preferences.
• Serve as final escalation point for service-standard questions between departments.
• Lead new-member onboarding and long-term retention programming with the Membership Coordinator and Membership Committee.
• Oversee the dining program with the Executive Chef and food and beverage leadership, including service quality and timing.
• Be visible, approachable and engaged with the membership.

People and team leadership

• Lead and unify the management team, building on the experience of long-tenuredstaff.
• Establish core HR policies and processes: job descriptions, performance reviews,discipline, time off, payroll, training and development.
• Hire, coach and evaluate department heads, and keep the organizational chart clear.
• Clearly delegate responsibilities to management and ensure they have authority andresources to succeed.
• Establish and maintain ethical standards and expectations for personnel.

Governance and Board partnership

• Present regular operational and financial updates to the Board, and supportcommittees with materials, data and attendance as requested.
• Partner with the Treasurer on budget development and the Controller on financialreporting accuracy.
• Raise emerging risks, capital needs and staffing gaps early, with recommendations.

Qualifications and Experience

Required

• At least five years of progressive management experience in a private club, resort,golf or comparable membership-driven hospitality operation.
• Demonstrated skill in budgeting, financial statements, forecasting and capital planning.
• Experience working with a volunteer board or committees.
• Working knowledge of golf, food and beverage, and facilities operations, includinggolf course maintenance.
• Proven ability to lead, develop and hold teams accountable.
• Excellent communication, diplomacy and judgment, with a warm and approachablestyle.
• Flexibility to work evenings, weekends and holidays.

Preferred

• Bachelor's degree in business, hospitality, club management or a related field, orequivalent experience.
• CCM designation or progress toward it, and involvement in CMAA or similarprofessional organizations.
• Experience with club management, accounting and point-of-sale software.
• Experience with membership growth, onboarding and retention.

Compensation, Benefits and How to Apply

RCC offers a competitive package based on experience: base salary of $160,000 - $225,000, a performance-based incentive, health and retirement benefits, paid time off, professionaldevelopment support, and club privileges per Club policy.

Redding Country Club is an equal opportunity employer.