Service Manager - 13671

Job Description

Job Description

Service Manager

 

Location: Los Angeles, CA

Job Type: Full-Time (In-Office)

 

Lead a High-Performing Fire Protection Service Team

 

We are seeking an experienced Fire Sprinkler Service Manager to oversee the daily operations of a busy commercial fire protection service department. This leadership role is responsible for managing service technicians, coordinating schedules, maintaining strong customer relationships, overseeing budgets, and ensuring projects are completed safely, efficiently, and in compliance with applicable codes and standards.

If you're a strong leader who excels at managing people, improving processes, and delivering exceptional customer service, we'd like to hear from you.

 

What You'll Do

Operations Management

• Lead the day-to-day operations of the service department
• Oversee scheduling, workflow, and project coordination
• Coordinate emergency service calls and critical repairs
• Ensure projects are completed on time, within budget, and to quality standards
• Develop and improve service procedures and operational processes

 

Team Leadership

• Supervise office staff and field technicians
• Conduct performance evaluations and provide coaching and development
• Delegate responsibilities and monitor productivity
• Foster a collaborative, safety-focused work environment
• Assist team members with technical or operational issues as needed

 

Customer Relations

• Build and maintain strong relationships with customers and vendors
• Respond to customer concerns and resolve issues promptly
• Create and manage service agreement proposals
• Coordinate with customers regarding scheduling and project updates
• Deliver exceptional customer service to encourage long-term partnerships

 

Financial & Administrative Oversight

• Manage departmental budgets and monitor expenses
• Oversee billing, documentation, and reporting processes
• Track performance metrics and generate operational reports
• Negotiate with vendors and subcontractors
• Ensure accurate project documentation and timely communication

 

Safety & Quality

• Maintain high safety standards and quality control
• Ensure compliance with company procedures and applicable codes
• Monitor project performance and implement process improvements

 

Qualifications

• Minimum 5 years of Service Manager experience
• Strong leadership and team management skills
• Excellent organizational, communication, and customer service abilities
• Proficiency with Microsoft Excel for scheduling, tracking, and budgeting
• Experience with project management software such as Procore, ServiceTrade, or similar is a plus
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license

 

Preferred Qualifications

• NICET certification(s)
• Experience working with local fire departments and building inspection processes
• College degree or equivalent leadership training

 

Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid holidays and paid time off
• Employee ownership opportunities
• Long-term career growth and advancement
• Stable and supportive work environment

 

Why Join Our Team?

This is an excellent opportunity to join a well-established commercial fire protection company with a reputation for quality, safety, and customer service. You'll have the opportunity to lead a dedicated team, make a meaningful impact on operations, and build a long-term career with an organization committed to employee success.

 

Apply today if you're an experienced service management professional ready to take the next step in your career.

 

Company Description

HumanHire was founded on the premise that the human touch in the recruiting process is still the essential component to successful hiring. We apply a consultative approach to building client and candidate relationships. Our client-centric model allows for an unsurpassed service delivery experience.

We recognize recruiting technologies can significantly enhance our team’s performance. Yet, we remain steadfast in our belief that some recruiting technologies are overhyped, and we routinely resist over-automating the talent acquisition process.

Our leadership team has over 50 years of experience as trusted industry professionals specializing in direct hire, temp to hire and temporary placements. We have cultivated long-lasting relationships and utilize them to connect our candidates and clients in several industries and job functions:

• Healthcare
• Accounting and Finance
• Human Resources
• Office and Administration
• Legal
• Real Estate
• Logistics
• Manufacturing & Engineering

We encourage you to contact us today to discuss how HumanHire can grow your career!

Company Description

HumanHire was founded on the premise that the human touch in the recruiting process is still the essential component to successful hiring. We apply a consultative approach to building client and candidate relationships. Our client-centric model allows for an unsurpassed service delivery experience.\r\n \r\nWe recognize recruiting technologies can significantly enhance our team’s performance. Yet, we remain steadfast in our belief that some recruiting technologies are overhyped, and we routinely resist over-automating the talent acquisition process.\r\n \r\nOur leadership team has over 50 years of experience as trusted industry professionals specializing in direct hire, temp to hire and temporary placements. We have cultivated long-lasting relationships and utilize them to connect our candidates and clients in several industries and job functions:\r\n \r\n• Healthcare\r\n• Accounting and Finance\r\n• Human Resources\r\n• Office and Administration\r\n• Legal\r\n• Real Estate\r\n• Logistics\r\n• Manufacturing & Engineering\r\n \r\nWe encourage you to contact us today to discuss how HumanHire can grow your career!