Senior Process Analyst

Senior Process Analyst

Our not-so-secret sauce:

Our award-winning, inclusive Top Workplace culture is built by extraordinary people who do the hard work every day. The industry’s brightest talent helps us deliver purposeful work and meaningful impact. Learn more about what makes us different and how you can make your mark as the Senior Process Analyst for the Northeast Region.

About Marsh McLennan Agency: Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. With offices across North America, we combine the personalized service of a local consultant with the global resources of Marsh McLennan (NYSE:MRSH).

A day in the life:

The Senior Process Analyst is a subject matter expert who consults, educates, and facilitates improvements across business unit efficiencies, customer experience, and workflow design. You will partner with key stakeholders to optimize our service delivery, internal KPIs and overall quality controls that help our market leading Customer Service offerings.

This is a business process driven role that requires a strong understanding of our product offerings, the ability to leverage underlying data and transform into actionable insights. You will drive continuous improvement for MMA-Northeast across business units, including Business Insurance, Private Client Services, and Employee Health & Benefits. Working with business leaders, you will identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels by leveraging appropriate technology and standardizing processes across offices. This role reports to the Director of the Business Solutions Team.

Key responsibilities:

• Lead LEAN improvement initiatives, independently and with cross-functional teams—to enhance MMA-NE service delivery.
• Implement projects using Agile methodology, ensuring agreed objectives are met.
• Participate in national MMA committees related to systems, operations, and training.
• Communicate effectively with internal and external customers in both oral and written formats. Present organized, professional, and solution-focused information using multiple delivery methods. Promote open, honest, and proactive two-way communication among stakeholders and vendors.

We would love to meet you if your professional experience includes:

• Experience
  • 3+ years of direct insurance experience in a corporate or professional services environment, AND/OR 3+ years managing process improvement projects
• LEAN / Six Sigma Certification(s)
  • Project experience with quantifiable improvements
• Data analysis
  • Proficiency in data cleaning and preprocessing
  • Experience with data manipulation tools such as Excel and SQL
• Reporting
  • Ability to create clear and concise reports that summarize data insights
  • Experience with reporting and BI tools, such as Microsoft Excel and Power BI
  • Strong written and verbal communication skills to present findings
• Data visualization
  • Proficiency in creating charts, graphs, and dashboards

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure .

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $74,600 to $139,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.