Supervisor, Office Support Services

Supervisor, Office Support Services

JELD-WEN is currently seeking a Supervisor, Office Support Services to join our growing team. Position Summary The Office Supervisor is responsible for overseeing all administrative, customer service, production support, shipping, receiving, inventory control (both raw materials and consumables), and clerical functions at ABS Sacramento. This role ensures accurate order processing, production reporting, inventory transactions, shipping documentation, receiving documentation, customer communication, and office operations that support the manufacturing facility's daily performance. The Office Supervisor serves as a key liaison between Manufacturing, Sales, Customer Service, Scheduling, Shipping, Receiving, Purchasing, and Finance to ensure operational excellence, accurate data management, and timely customer communication. Success in this role requires strong leadership, attention to detail, problem-solving skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

• Leadership & Team Management
• Order Management & Customer Service
• Production & Administrative Support
• Shipping & Logistics Support
• Inventory & Data Integrity
• Continuous Improvement
• Reporting & Communication

Key Performance Indicators (KPIs) The Office Supervisor may be measured on:

• Order Entry Accuracy
• On-Time Customer Response
• Inventory Accuracy
• Shipping Documentation Accuracy
• On-Time Shipment Performance
• Customer Satisfaction
• Open Order Management
• Production Report Accuracy
• Team Engagement and Development
• Continuous Improvement Participation

Requirements

Required Qualifications

• Education: Associate degree in Business Administration, Operations Management, Supply Chain, or related field preferred. Equivalent experience may substitute for formal education.
• Experience: 3-5 years of supervisory experience in a manufacturing, distribution, or operations environment. Experience leading administrative or customer service teams. Experience working with ERP systems and production-related business processes. Strong understanding of order management, scheduling, inventory, and shipping processes.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Advanced problem-solving and decision-making skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, including Excel.
• Experience with ERP systems and reporting tools.
• Ability to manage multiple priorities and deadlines.
• Strong customer service orientation.

Preferred Qualifications

• Experience within the door, millwork, building products, or manufacturing industry.
• Lean Manufacturing or Continuous Improvement experience.
• Experience with Power BI, SharePoint, or business intelligence tools.
• Knowledge of inventory control and supply chain processes.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to regularly visit production areas.
• Ability to lift up to 25 pounds occasionally.
• Ability to use computers and office equipment for extended periods.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $63,500.00 to $105,900.00 per year and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws. JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.