Resident Services Coordinator

Receptionist

Under the direction of the Finance Services Manager, the Receptionist serves as the first point of contact for residents, visitors, vendors, and City staff by providing professional customer service and administrative support. This position is responsible for greeting visitors, answering and directing incoming telephone calls, responding to general inquiries, maintaining accurate records and messages, and ensuring efficient communication between the public and City departments; and performs other related duties as assigned.

Representative duties include:

• Greeting visitors, residents, contractors, and vendors in a courteous and professional manner, providing information and directing them to the appropriate department or staff member.
• Answering, screening, and routing incoming telephone calls; accurately recording and relaying messages to the appropriate personnel.
• Serving as the primary point of contact for the public by responding to general inquiries and providing information regarding City services, programs, and departmental procedures.
• Assisting customers by responding to routine questions, complaints, and requests for service or directing them to the appropriate department for assistance.
• Performing data entry and maintaining accurate records and files.
• Receiving, sorting, and distributing incoming mail and deliveries.
• Assisting with clerical and administrative tasks including filing, copying, scanning, and document preparation.
• Coordinating communication between departments to ensure efficient customer service and information sharing.
• Performing other related duties as assigned.

Ability to:

• Multi-task.
• Respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
• Prepare accurate and detailed documentation of calls. Maintain complex logs, records, and files.
• Understand and follow oral and written instructions.
• Type and enter data accurately at a speed necessary for successful job performance.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Qualifications

Education and experience:

• High School Diploma or GED with at least three years of customer service experience.
• Microsoft Office experience required (Word, Excel, Outlook, PowerPoint)
• Experience that includes customer service in a municipal government setting is a plus.

Personal qualities:

• Strong Work Ethic
• Teachable/Continuous Learner
• Reliable/Dependable
• Collaborative/Team Contributor

Company Overview

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Puerto Rico, and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.

Explore the opportunities!