Customer Success Manager, Enterprise

Customer Success Manager

As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru's unified, AI-powered platform.

This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru's most strategic accounts.

Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact.

What You'll Do

• Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)
• Build and maintain relationships with executive stakeholders and decision-makers
• Develop tailored success plans tied to customer business objectives
• Lead onboarding, enablement, and executive business reviews (EBRs)
• Drive product adoption and measurable ROI across complex organizations
• Identify and drive expansion opportunities in partnership with Sales
• Navigate multi-stakeholder environments and complex account structures
• Advocate for customers internally and influence product direction

What You'll Bring

• 36+ years of customer success or account management experience in SaaS
• Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
• Proven ability to build executive relationships and drive strategic conversations
• Strong business acumen and consultative approach
• Excellent communication and presentation skills
• Experience working cross-functionally in complex environments

Benefits & Perks

• Competitive salary
• Hybrid work environment (3 days in office per week)
• 100% individual and dependent medical + dental + vision coverage
• 401(K) with a 4% company match
• 20 days PTO
• Iru Wellness Week the first week in July
• Equity for full-time employees
• In-office lunch stipend provided
• Up to 16 weeks of paid leave for new parents
• Paid Family and Medical Leave
• Modern Health mental health benefits for individuals and dependents
• Fertility benefits
• Working Advantage employee discounts
• Onsite fitness center
• Free parking
• Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.