Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I recently celebrated my 35th anniversary with State Farm and have proudly served as an agent in Fairhope since October 2003. My wife, Elizabeth, and I have been married for 30 years, and our two adult sons both grew up in Fairhope and graduated from the Fairhope public school system. Our family have been active members of our church since 2004, and I’m also a longtime member and Past President of The Rotary Club of Fairhope. Giving back to this community has always been important to me.

My agency includes myself and four team members, and together we bring a high level of experience and dedication to the customers we serve. As we continue to grow, I’m always looking for talented individuals to join us. I value a strong work ethic, a genuine passion for customer service, and the kind of professionalism that helps us maintain the reputation we’ve built over the years. 

If you’re committed, motivated, and ready to make an impact, you may be a great fit for our team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rick Phyfer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

SCHEDULE:

• Monday - Thursday, 8:30am-5pm
• Friday, 8:30am - 3pm