Collections Associate

Collections Associate Location: Miami, Florida Type: Direct Hire Compensation: $45,000.00 - $55,000.00 Contractor Work Model: Onsite Hours: 40.0 Responsibilities Coordinate the collection and verification of Housing Assistance Payment (HAP) information required to support accurate payment processing and account management. Interface with landlords, tenants, and internal stakeholders regarding payment issues, outstanding balances, discrepancies, and disputed amounts, ensuring timely resolution. Review and monitor portability billing and associated fees, ensuring accurate billing, documentation, and follow-up on outstanding balances. Monitor program cash flow and assist with tracking incoming and outgoing funds associated with leasing activity and HAP transactions. Review payment files and financial records to identify duplicate payments, discrepancies, overpayments, and potential recovery opportunities. Examine and analyze documentation related to fund disbursements, identifying errors, inconsistencies, or issues requiring corrective action. Perform reconciliations and validate payment reports to ensure accurate financial tracking, support collection efforts, and maintain account integrity. Maintain detailed collection records, documentation, and communication logs to support financial accuracy and compliance with program requirements. Prepare and organize financial, statistical, and management reports related to collections, payment activity, and account status. Ensure compliance with applicable HUD regulations, agency policies, and established financial controls. Qualifications Minimum of two (2) years of recent experience in fiscal management, collections, accounts receivable, accounting, financial operations, or a related field with an operation comparable in complexity to the Housing Choice Voucher (HCV) program; an equivalent combination of education and relevant experience may be considered. Ability to obtain all required certifications within established timeframes. Advanced proficiency in Microsoft Excel and experience utilizing specialized Public Housing Authority (PHA) software systems. Strong knowledge of accounting principles, practices, and systems, including general ledger maintenance, journal entries, accounts payable, accounts receivable, reconciliations, and financial reporting. Demonstrated ability to analyze financial information, identify discrepancies, resolve account issues, and maintain accurate financial records. Experience preparing, compiling, and presenting financial, statistical, and management reports. Working knowledge of financial management systems, data processing applications, and automated reporting tools. Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail. Excellent verbal and written communication skills, with the ability to effectively communicate financial and business information to management, staff, landlords, tenants, and external stakeholders. Proficiency in written and spoken English required. Professional working proficiency in Spanish and/or Haitian Creole preferred. System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.