Collections Agent

Collections Agent

Summary: The Collections Agent reports to the AP/AR Supervisor and is accountable for processing collections (email and telephone), processing finance agreements, reconcile accounts, and general (receivables) accounting.

Why Jewelers Mutual:

Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Join us and be part of a culture where you can make an impact while building your future.

What You'll Do:

• Update customer files with issued invoices
• Submit invoices by electronic data interchange
• Checking the data input in the AMS360 system to ensure accuracy of Statements
• Answer questions and handle complaints from customers regarding bills
• Print and Mail invoices and Statements to customers (as requested)
• Advise Insurance Agents and CSR assigned about status of their accounts at the end of each month
• Review and make actions with the information received in the Aged Reports
• Make courtesy reminders, and collections calls to Insureds daily
• Send follow up statements of call attempts fail
• Help Producers and CSRs with billing, payments and procedures inquires
• Prepare Finance agreements for Insureds (as requested)
• Reconcile open balances with to confirm the correct application of payments and credits
• Prepare Notices of Cancelations
• Interact with customers for understanding reasons for late payment and resolving customer billing disputes
• Create reports for Upper Management with Status of Financed premiums
• Record all interactions with customers in the system to keep track and feed the Suspense (follow up status)
• Ensure all customer information is correct, including phone numbers and addresses
• Perform all work duties in compliance with company and department policies and procedures
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• Intermediate proficiency in MS Office (Excel, Word)
• Ability to work well under pressure and multi-task
• High School Diploma
• Associate degree (A.A.) in Business or related fields, preferred; or two-four years related experience and/or training; or equivalent combination of education and experience.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified : Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.