Accounts Receivable Representative

Accounts Receivable Representative

The Accounts Receivable Representative maintains a healthy cash flow by managing customer communications, resolving invoice discrepancies, and ensuring timely collections. This role involves navigating complex customer agreements, researching customer-specific terms and promotional allowances, and collaborating with internal teams to resolve issues. The position requires a strong customer service focus and a solution-oriented mindset to keep accounts current while supporting long-term customer relationships.

Responsibilities

• Manage a portfolio of accounts receivable, typically ranging between $3M and $5M, and ensure accounts remain current.
• Communicate proactively with customers regarding outstanding invoices, payment status, and any billing questions.
• Research and resolve invoice discrepancies, including claims related to product delivery errors or service issues.
• Review and interpret customer-specific service level agreements (SLAs), billing terms, and promotional allowances to determine whether payment is due.
• Investigate chargebacks and deductions, identify root causes, and work with customers and internal teams to resolve them.
• Collaborate cross-functionally with departments such as sales, customer service, and operations to address account issues and prevent recurring problems.
• Maintain accurate and organized documentation of all communications, research findings, and account resolutions.
• Use ERP systems and Excel to track account status, analyze trends, and prepare reports related to accounts receivable and deductions.
• Prioritize and manage multiple accounts and tasks in a fast-paced environment while meeting deadlines and collection targets.
• Provide high-quality customer service with a customer-first mindset, ensuring customers remain satisfied and willing to continue placing orders.
• Participate in training on systems, processes, and Excel, and progress to working independently within approximately three months.

Essential Skills

• Strong verbal and written communication skills with the ability to explain complex billing and account issues clearly.
• Effective negotiation skills with a customer-first mindset focused on maintaining positive relationships.
• Proficiency with the Microsoft Office Suite, including intermediate Excel skills for data analysis and reporting.
• Familiarity with ERP systems and their use in managing accounts receivable and billing data.
• Strong organization skills with the ability to manage multiple priorities in a fast-paced environment.
• Research and analytical skills to investigate invoice discrepancies, SLAs, chargebacks, and deductions.
• Experience working with chargebacks, accounts receivable, and deduction resolution.
• Ability to interpret and work with customer-specific billing terms and promotional allowances.
• Comfort working with large retail or distribution clients (experience is considered a plus).

Additional Skills & Qualifications

• Prior exposure to consumer goods or outdoor equipment industries is a plus.
• Experience working with large retail or distribution customers is advantageous.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Proven capability to learn new systems and processes quickly and become fully independent within a defined training period.
• Solution-oriented mindset focused on resolving issues while preserving strong customer relationships.

Work Environment

This position follows standard first-shift hours, Monday through Friday. The team operates in a hybrid model, working in the office two days per week and from home three days per week under a hoteling arrangement, with eight team members sharing six workstations. The successful candidate should expect to be on-site at least three days per week during the first month for training and onboarding. The role involves extensive computer-based work using ERP systems and Microsoft Excel, as well as frequent phone and email communication with customers. The environment is fast-paced and collaborative, with structured training on all aspects of the job, including tools and processes, to support the goal of being fully independent within approximately three months.

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $24.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jun 4, 2026.