Staff Ambassador/Usher (Hourly City Worker)

Staff Ambassador (Usher) Position

Position Highlights:

1. Work in a flexible, adaptable, and customer-focused environment.
2. Join a supportive and collaborative team.

Excellent opportunity to work in a dynamic theatre complex at the Bank of America Performing Arts Center. The City is currently accepting applications for several part-time, hourly Staff Ambassador (Usher) positions in the Cultural and Community Services Department.

Primary responsibilities:

• Assist with locating seats, ticket-taking and patron relations
• Provide clear, pleasant, and courteous communication to patrons, promoters, and co-workers
• Resolve patron complaints
• Assist school children in loading/unloading in/out of buses and theatre complex
• May assist in the training of volunteer usher staff

The ideal candidate should possess:

• Two years experience working as an Usher in a performing arts center - experience in an indoor performing arts center strongly preferred
• The ability to communicate effectively with patrons and coworkers
• The ability to remain calm in pressure-filled situations
• The ability to be a team player who works well with others, is motivated, and provides excellent customer service
• Basic first aid skills
• A high school diploma or GED equivalent

The successful candidate will report to the House Supervisor and work approximately 15 to 20 hours per week, including days, nights, weekends, and holidays. The schedule for the Usher position will often be unpredictable, requiring the employee to have full availability to meet any necessary scheduling requirements.

Special Requirements: Must be able to stand and/or walk for extended periods. Will work outdoors in varying weather conditions. Must be able to lift up to 30 pounds and go up/down stairways under various lighting conditions.

Core Competencies:

• Flexible/Adaptable
• Problem Solver/Creative Thinker
• Customer-Focused

Filing Deadline: Open until filled. Next review date: Thursday, May 21, 2026. Applications and supplemental questions will be reviewed on an on-going basis and candidates are encouraged to apply by Thursday, May 21, 2026. Please note: the recruitment may close without notice at any time.

Supplemental Questionnaire: Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.

Information about the City can be found on our website at

For additional information or questions, please contact staff in the Human Resources Department at View phone number on click.appcast.io.

Reasonable Accommodation - The City of Thousand Oaks makes reasonable accommodation to the disabled. Individuals with disabilities needing accommodation in order to participate in the selection process must inform the staff of the Human Resources Department of the City of Thousand Oaks in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodation requested to participate in the selection process and/or perform the duties of the job for which applied.

Veteran's Preference - In order to qualify for Veteran's Preference a Form DD214, or other acceptable proof of service, must be submitted by the filing deadline. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.

The provisions of this announcement do not constitute a contract, expressed or implied, and any provisions contained in this announcement may be modified or revoked without notice.

This position is not eligible for benefits.