Sr Program Manager, Launch Manager

Role Description

The Sr. Program Manager leads the successful launch and stabilization of new facilities across the network, acting as the single accountable owner for site launch readiness. You drive cross-functional coordination across Engineering, Operations, Real Estate, IT, Finance, and external partners to ensure facilities launch on time, within scope, and with sustained operational performance. You own integrated planning, readiness tracking, risk management, executive communication, and go-live execution through post-launch stabilization.

Qualifications

• 8+ years of relevant experience leading large, complex programs from kickoff through go-live and stabilization
• Proven ability to align and drive execution across Engineering, Operations, Real Estate, IT, Finance, and vendors
• Strong understanding of parcel sortation and distribution operations, balancing throughput, cost, and scalability during launch
• Demonstrated ability to manage multiple concurrent workstreams, dependencies, and critical path schedules
• Strong risk identification and mitigation capability; able to remove blockers with urgency and pragmatism
• Ability and willingness to travel ~50%

Requirements

• Lead all activities related to facility launches, acting as the single point of coordination and escalation across functions
• Own launch readiness from pre-design and permitting through go-live and post-launch stabilization
• Direct cross-functional change planning spanning systems, processes, and operating model impacts
• Ensure launch objectives, timelines, and dependencies are clearly defined, tracked, and executed across all workstreams
• Track progress across construction, tenant improvements, permitting, engineering install, IT systems, and operational readiness
• Develop mitigation plans and drive resolution, escalating to senior leadership when risks threaten launch outcomes
• Define and track go-live readiness criteria, including systems readiness, equipment availability, staffing, training, safety, and operational performance
• Support go-live execution and remain embedded for approximately 4 weeks post-launch to support stabilization and learning-curve ramp-up
• Establish, track, and report KPIs related to site readiness, capital milestones, safety, launch performance, and stabilization progress

Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program
• Safe and clean work environment