Front Desk Supervisor

Job Description

Job Description

T.E.A.M. = Together Everyone Achieves More

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us!

Grow With Our TEAM!

We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences.

Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.

What's Your MORE?

About the Role

As a Front Desk Supervisor , you’ll help lead the daily operation of the hotel’s Front Office while ensuring every guest receives friendly, professional, and efficient service. You’ll supervise and support the Front Office TEAM, assist with guest needs, oversee check-in and check-out, and help ensure smooth communication between departments.

This is a great opportunity for a hospitality professional who enjoys leading people, solving problems, and creating exceptional guest experiences.

• Supervise, train, coach, and support Front Office TEAM members.
• Oversee check-in, check-out, room assignments, and guest requests.
• Ensure the Front Desk is properly staffed and service standards are maintained.
• Handle guest concerns, complaints, and special requests professionally.
• Monitor room availability and communicate with Housekeeping and Maintenance.
• Review guest accounts, payments, cash handling, and daily reports.
• Use the PMS and reservation systems to manage guest information and room inventory.
• Ensure accurate shift communication and completion of daily checklists.
• Monitor guest feedback and identify opportunities to improve service.
• Assist with Front Office operations during busy periods or staffing needs.
• Ensure compliance with hotel, brand, safety, and service standards.

• High school diploma or equivalent required; hospitality or business degree preferred.
• 2–3 years of hotel Front Office experience , with supervisory experience preferred.
• Knowledge of hotel PMS and reservation systems.
• Strong leadership, communication, and guest-service skills.
• Professional and positive approach to handling guest concerns.
• Strong organizational and problem-solving abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to lead by example and motivate a TEAM.
• Flexible availability, including weekends, holidays, and varying shifts .

• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• Management Development Program
• TEAM & Travel Discounts
• Vacation, Wellness & Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program

Full-Time positions are benefits eligible, including time off, travel discounts, medical, and other insurance options.

Travel Discounts – TEAM members are eligible for special travel discounts and, in some locations, F&B discounts. Get away to relax, visit family, or see the world!

The Front Office Supervisor leads by example and creates a welcoming, professional environment for both guests and TEAM members. The successful candidate will be dependable, hands-on, organized, and committed to guest satisfaction, team development, and efficient hotel operations .

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.