Staffing Scheduler / Coordinator, Home Hospital

Staffing Scheduler/Coordinator

Mass General Brigham (MGB) Home Hospital provides hospital-level care to patients right in their own homes. Patients receive in-person clinical care along with virtual monitoring and support from a full care teamhelping them recover comfortably at home instead of staying in the hospital. As a Staffing Scheduler/Coordinator, you'll play a critical role in supporting this innovative care model by ensuring the right clinicians are in the right place at the right time. This is a fast-paced, highly collaborative role where your organization, communication, and problem-solving skills directly support frontline teams and patient care delivery.

What You'll Do

• Create, maintain, and optimize schedules for nursing and patient care services staff to ensure full shift coverage
• Balance operational needs with scheduling guidelines, including union considerations where applicable
• Manage open shifts and last-minute coverage needs
• Coordinate vacation and holiday scheduling processes
• Work within key systems including Epic Cadence, Amion, Microsoft Teams Shifts, and UKG
• Maintain and update scheduling templates in Epic Cadence
• Coordinate daily patient visit assignments, including advance planning for weekends
• Collaborate closely with Clinical Leaders, Nursing Supervisors, and Charge Nurses
• Serve as a key point of contact for scheduling-related needs and questions
• Support general administrative and office operations as needed
• Run reports, support schedule analytics, and assist with capacity planning tools
• Participate in Home Hospital committees and collaborate across interdisciplinary teams

Schedule & Work Environment

• Full-time, MondayFriday, 8am to 4:30pm (40 hours/week)
• On-site for the first 6 months of training at Assembly Row in Somerville (office setting)
• Hybrid flexibility available after the training period

Qualifications

What You Bring

Required Qualifications

• High School Diploma or equivalent
• 12 years of customer service experience (healthcare or clinical setting preferred)
• Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint)

Preferred Qualifications

• Associate's Degree in Healthcare Administration or a related field
• At least 2 years of experience in scheduling, administrative support, receptionist, or customer service roles
• Experience in a call center or high-volume practice environment
• Experience with EMR systems
• Experience with Epic (Cadence), UKG Dimensions, and/or Amion
• Understanding of medical terminology

Additional Job Details (if applicable)

• Equivalent work experience may be considered in lieu of formal education

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.